TEMPORARY PASS Monitor

The Salvation Army; Cleveland (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

The Salvation Army in Cleveland seeks a program monitor to maintain a peaceful floor environment and support residents, including the newly sober. You will coordinate with other monitors, handle calls, and supervise meals while documenting daily activities and reporting to supervisors.

Responsibilities include emergencies, resident support, and confidential handling of information, with emphasis on respectful communication and boundaries.

Qualifications

• Must have a high school diploma or GED.
• Experience working with homeless populations, chemically dependent, or mentally ill.
• Strong communication and crisis intervention skills.
• Personal recovery experience is advantageous.

Responsibilities

• Coordinate/communicate with shift monitors for daily program needs.
• Handle phone calls according to program policy.
• Supervise cafeteria during meals.
• Maintain documentation of floor activities on duty.
• Record observations and interactions in daily logs; report to casemanager/supervisors.
• Provide ongoing support and guidance to residents.
• Respond to emergencies per program policy to ensure safety.
• Gather information for statistical reporting.
• Conduct alcohol and drug testing as needed.
• Handle confidential matters professionally.
• Be able to use stairs for evacuations and maintenance work.
• Able to lift up to 25 lbs.
• Assist others when workload permits and perform other duties as assigned by Program Manager.

Skills

Crisis intervention

Effective communication

Personal recovery experience

Education

High school diploma or GED

Job description

Overview

The program monitos is responsible for the overall welfare of the floor, including the maintaining of a peaceful and orderly environment. The monitoring of chronically homeless men includes introducing new residents to the program and facility, providing needed supplies, sharing knowledge about the program policy, and giving positive support of the efforts of the residents, many of whom are newly sober.

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Responsibilities

• Responsible for coordination/communication with other shift monitors for daily needs of program
• Handle telephone calls according to program policy
• Supervise cafeteria during meal times
• Maintain documentation of floor activities while on duty
• Record relevant observations of or interactions with residents in daily log and reportto casemanager/supervisors either written or verbal
• Provide support and suggestions to residents on an ongoing basis
• Handle any emergencies that occur, according to program policy, ensuring the safety of all program residents and staff persons
• Obtain and record necessary information for statistical reporting
• Conduct alcohol and drug testing, as requested by program manger or case manager or obviously appropriate with suspicion of substance use
• Handle work of a confidential nature in a professional manner
• Must be able to use stairs, when necessary, for building evacuations, drills, or during elevator maintenance
• Must be able to lift up to 25lbs. if necessary
• Must be able to use stairs, when necessary, for building evacuations, drills, or during elevator maintenance.
• Assist others when workload permits, and all other duties as assignedby ProgramManager

Qualifications

• High school diploma or GED required.
• Some experience working with the homeless,chemically dependent, or mentally ill.
• Effective communication and crisis intervention skills needed.
• Personal experience in recovery from chemical dependency is beneficial.
• Speaks positively about the programs, staff and The Salvation Army.
• Verbalizes pro-social thinking using respectful language, tone of voice and body language.
• Displays pro-social behavior.
• Maintains appropriate boundaries with clients and employees.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.