Men's Side Front Desk Monitor

Salvation Army Tucson; Lodi (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Salvation Army in California seeks a Men’s Side Monitor to support Shelter Services under the Director of Shelter Services, ensuring premises security and performing administrative tasks. The role includes greeting visitors, directing clients, and maintaining logs while protecting client confidentiality.

The position requires handling overnight duties in a dorm setting, monitoring for safety, and assisting with intake using the WellSky system. Strong communication and teamwork are essential.

Qualifications

• Must be able to empathize, communicate, and work with people from diverse backgrounds.
• Excellent verbal and written communication skills.
• Computer experience and knowledge of modern office procedures and equipment is required.
• Knowledge of Salvation Army practices, policies and organization resources.
• Must be able to pass a background check.
• Must possess a valid California ID card.
• Must be 21 years or older.

Responsibilities

• Assist Shelter Director and Shelter Case Managers with overall Shelter Program functions.
• Answer and forward all telephone calls.
• Greet visitors professionally and direct clients to appropriate staff.
• Direct social service clients to the correct staff or facility and manage donations.
• Maintain guest and staff logs and client confidentiality.
• Process clients for Emergency Shelter overnight stay in the WellSky database and intake.
• Monitor overnight male clients and supervise room clean out and dismissal to meals.
• Maintain security rounds and monitor security cameras.
• Transport program clients to meetings and events.
• Perform custodial duties as needed.

Skills

Empathy

Verbal communication

Written communication

Diversity awareness

Computer skills

Background check

Teamwork

Establishing rapport

Tools

WellSky database

Office equipment

Job description

The Salvation Army, an international movement, is an evangelical part of the Universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love for God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

• BASIC PURPOSE

The Men’s Side Monitor is responsible to the Director of Shelter Services for the security of premises, as well as carrying out administrative/clerical duties as assigned.

• ESSENTIAL DUTIES AND RESPONSIBILITIES
• Assist Shelter Director and Shelter Case Managers with overall Shelter Program functions.
• Answer and forward all telephone calls.
• Greet all visitors, staff, corps members, volunteers and general public in a friendly and professional manner.
• Direct all social service clients to appropriate staff person and facility, as well as donations to the ARC.
• Maintains guest & staff log.
• Maintain Client Confidentiality.
• Process clients for Emergency Shelter overnight stay, including entering client information and services provided into WellSky database and intake for guest showers.
• Monitoring of Overnight Male clients, including seeking emergency medical attention, waking them up in the morning, supervising client room clean out & dismissing clients to meals.
• Help maintain a positive and communal living environment between clients.
• Makes hourly rounds of inside of building for security (fire, theft, etc.), including doing a complete walk through of the Men’s dorm rooms during the Graveyard shift.
• Wash overnight client laundry and linens from overnight stays.
• Secure shelter for duration of evening (locks rear doors, turn out lights, etc.)
• Transport program clients to various meetings, appointments, and other Corps or local events.
• Organize and maintain neat and clean copier/fax room; maintain fully stocked paper supply.
• Monitors security cameras.
• Some custodial duties as necessary and/or required.
• Other related duties as assigned by the Shelter Director and/or Corps Officer and/or Corps Assistant Officer.
• KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS REQUIREMENTS
• Previous shelter work experience preferred.
• Previous experience working with diverse population.
• Must have ability to empathize, communicate and work with a variety of people from diverse backgrounds.
• Must possess excellent verbal and written communication skills and have an open, welcoming and helpful presence and attitude with all people.
• Ability to speak and write the English language with professional level skill.
• Computer experience and working knowledge of modern office procedures and equipment is required.
• Knowledge of Salvation Army practices, policies and organization resources.
• Possess ability to work independently as well as in a team environment and be capable of multi-tasking.
• Must be punctual, organized, reliable, honest and responsible.
• Ability to pass background check.
• CERTIFICATES, LICENSES, REGISTRATIONS
• Must possess a valid California ID Card.
• Must be 21 years or older.
• PHYSICAL REQUIREMENTS:
• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis.
• Ability to grasp, push, and/or pull objects.
• Ability to reach overhead.
• Ability to operate telephone.
• Ability to lift up to 25 lbs. for administrative positions,
• OR
• Ability to lift up to 50-70 lbs. for positions that require lifting.
• Ability to operate a computer.
• Ability to process written, visual, and/or verbal information.
• Ability to operate basic office equipment and tools PC, Fax Machine, Telephone, Calculator, Copier, Printer.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed would not result in undue hardship.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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