Temporary Member Services Representative

Self-Help Services Corp; Wilson (NC); On-site; USD 28,000 - 35,000; Part time

Job summary

Self-Help Services Corp is looking for a Temporary Member Service Representative/Teller in Wilson, NC. This role involves providing exceptional customer service, processing transactions accurately, and maintaining member relationships. Candidates should have a high school diploma and preferably experience in a financial setting.

The successful candidate will demonstrate strong attention to detail, ability to work flexible hours, and proactive problem-solving skills. Bilingual candidates (English/Spanish) are preferred but not required.

Qualifications

• Minimum one year of experience in a financial institution or customer-service industry preferred.
• Prior cash-handling experience desired.
• Flexibility to work evenings and weekends.

Responsibilities

• Initiate conversations to identify member needs.
• Process share deposit payments and account transactions.
• Maintain relationships with members through excellent service.
• Open and close own cash drawer.

Skills

Customer service skills

Attention to detail

Bilingual (English/Spanish)

Analytical skills

Adaptability

Education

High School graduate or equivalent

Tools

New Solutions software

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Self-Help began in 1980 with a focus on economic inequality in communities with systemic barriers. We are committed to economic justice, creating and protecting ownership and opportunity for all, guided by our mission of building credit unions that serve underserved populations.

Temporary Member Service Representative / Teller

We are seeking a temporary member service representative/teller to join our team.

Responsibilities

• Initiate and lead conversations to identify and assess member needs.
• Maintain and enhance member account relationships by providing excellent service.
• Process share deposit payments, loan payments, manual payrolls, and account transfers.
• Disburse cash and check withdrawals.
• Complete member transactions accurately and timely within prescribed limits or seek approval for exceptions.
• Open new membership accounts and assess for accuracy and compliance.
• Research and address member inquiries about credit union services and accounts.
• Perform authorized account maintenance.
• Promote credit union products and services.
• Maintain base knowledge of consumer and mortgage loans to refer loan products as appropriate.
• Perform outbound calls to members when needed.
• Achieve individual and branch growth goals.
• Identify solutions that support member needs.
• Observe all security and internal controls, proactively protecting the credit union by identifying fraudulent or forged documentation/activity.
• Serve as backup to MSR II responsibilities when required.

Cash Handling & Balancing

• Open, close, and balance own cash drawer daily.
• Maintain drawer cash levels within prescribed amounts.
• Post and log night, ATM, and mail deposits (part of dual‑control team).
• Adhere to regulatory procedures, including the Bank Secrecy Act and Anti‑Money Laundering rules.
• Accurately balance within established time frames.

Other Duties

• Assist with branch self‑assessments as assigned.
• Participate in branch business development and outreach activities.
• Respond to electronic requests from members and perform outbound calls in a professional, prompt, efficient, and accurate manner.
• Assist with translation if needed.
• Perform other duties as deemed necessary.

Qualifications

• High School graduate or equivalent.
• English/Spanish bilingual preferred but not required.
• Minimum one year experience in a financial institution or other customer‑service industry preferred.
• Prior cash‑handling and customer‑service responsibilities preferred.
• Experience working in organizations that prioritize teamwork and collaboration.
• Strong commitment to our mission of creating economic opportunity for underserved communities.
• Excellent customer‑service skills.
• Demonstrated verbal and written communication ability.
• Ability to be trained and efficiently operate credit‑union systems and proprietary software (New Solutions, Microsoft Excel, Word, Outlook).
• Flexibility to work evening and weekend hours.
• May be required to travel to cover other branches.
• Great attention to detail and ability to organize and prioritize work.
• Analytical and problem‑solving skills.
• Keyboard/data‑entry proficiency.
• Ability to demonstrate Self‑Help core values:
  • Mission Before Self
  • Service with Excellence
  • Embracing & Promoting Change
  • Results Not Credit
  • Diversity as a Strength
  • Financial Sustainability for Mission Impact

Physical Requirements / Work Environment

• Close vision is required.
• Regularly required to sit, talk and hear, use hands to finger, handle or feel, and reach with hands and arms.
• Frequent typing and keyboard use.
• Occasional lifting of 20–40 pounds.

Equal Opportunity Statement

Self-Help is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Disability Accommodation

If you require a reasonable accommodation to apply, please email [e-mail].