Temporary Member Engagement Associate

The Trustees; Boston, Northern (MA, KY); Hybrid; USD 27,000 - 39,000; Part time

Benefits offered by this job

Sick Time

Free/m discounted admission to museums

Discounted merchandise

Job summary

The Trustees of Reservations is seeking a Seasonal Membership Engagement Associate to grow membership at reservations and events across Massachusetts. This field-based role focuses on on-site sales, warm engagement with visitors, and promoting the value of membership.

You will travel between properties, set up engaging membership tables, and represent The Trustees with warmth and professionalism during our peak season. Evening, weekend, and holiday availability is required.

Qualifications

• Sales or customer-facing experience preferred.
• Strong interpersonal and communication skills.
• Comfort with initiating conversations and promoting membership in person.
• Ability to work independently across different properties and events.
• Excellent customer service and attention to detail.

Responsibilities

• Staff membership tables and pop-up booths at Trustees properties and events.
• Engage visitors to grow membership and explain benefits.
• Drive new sign-ups and upgrades toward seasonal goals.
• Process transactions accurately and record data.
• Provide welcoming, knowledgeable service at properties and events.

Skills

Sales experience

Customer-facing

Interpersonal communication

Independence

Attention to detail

POS/tablet proficiency

Tools

Point-of-Sale (POS)

Tablet/computer

Job description

WhoWe Are:

Founded in 1891 by a group of visionary volunteers, The Trustees of Reservations (The Trustees) is Massachusetts’ premier conservation and preservation organization. TheTrustees’preserves, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts.Our properties are open to all, and we thrive by involving as many people as possible in all that we do. We aim to protect special places for future generations toenjoy inperpetuity, and have helped protect more than50,000 acres, including 27,000+ acres on more than 120 reservations that are open to the public. As a non-profit conservation organization, we are funded and supported entirely by our visitors, supporters, volunteers, andour85,000Member households.We encourage you to learn more about The Trustees on our website,www.thetrustees.org.

Hourly Rate: $24/hour

Hours per week:25-35

Job Classification:Seasonal,Non-exempt

Duration: 4-6 weeks

JobLocationType:Hybrid

Location:MA -Statewide

WhatYou’llDo:

Membership is one of the most important ways people connect with The Trustees and support our mission to protect and share Massachusetts' special places. As a seasonal Membership Engagement Associate, you will play a key role in growing that connection by engaging visitors where they experience our mission firsthand, at membership tables at key reservations and events across the Commonwealth during our busiest season.

As a visible ambassador for The Trustees, you will help visitors discover the value of membership and inspire them to become part of a community that supports conservation, public access, and cultural experiences throughout Massachusetts. Through friendly, in-person conversation, you will contribute directly to membership growth and help ensure more people can connect with and support the places they love.

The Role:

Reporting to the Senior Director of Membership, the seasonal Membership Engagement Associate serves as a field-based representative of The Trustees’ membership program. This is a table- and event-based role focused on direct membership sales at key properties and events across the state.

Working independently at assigned sites, you will engage visitors in conversation about the value of membership, process on-site membership sales, and represent The Trustees with warmth and professionalism at properties and events throughout the season.

Specifically,you’llbe responsible for:

Membership Sales & Visitor Engagement

• Staff membership tables and pop-up booths at assigned Trustees properties and events throughout Massachusetts.

• Engage visitors in meaningful conversation about the impact and benefits of membership, tailoring messaging to individual interests.

• Drive new membership sign-ups and upgrades at your assigned location(s), working toward seasonal and event-level sales goals.

• Accurately process membership transactions and ensure data is collected and recorded appropriately.

• Serve as a welcoming and knowledgeable ambassador for The Trustees, delivering exceptional visitor experiences.

Property & Event Support

• Set up,maintain, and break down an attractive, well-stocked membership table or booth, including signage and member materials.

• Coordinate with property staff and event organizers onlogistics, scheduling, and site-specific needs.

• Travel between properties and events as needed based on the seasonal staffing calendar.

This is a seasonal, temporary, non-exempt position (July through September) reporting directly to the Senior Director of Membership.

WhatYou’llNeed:

Skills and Experience:

• Sales or customer-facing experience preferred (retail, hospitality, fundraising, canvassing, or similar); notrequiredfor the right candidate.

• Strong interpersonal and communication skills, with the ability to engage comfortably with diverse audiences.

• Confidence and enthusiasm forinitiatingconversations and promoting membership through in-person interactions.

• Ability to work independently and adapt to changing needs across different properties and events.

• Strong attention to detail and commitment to providing exceptional customer service.

• Basic comfort with point-of-saleand working on atablet,training provided.

• Reliable transportation and the flexibility to travel regularly to assigned properties and events throughout Massachusetts.

• Availability to work evenings, weekends, and holidays to support the event and visitation calendar.

• Ability to work outdoors and remain standing or active for extended periods, and to lift/carry table and display materials (up to 25lbs).

• Enthusiasm for The Trustees’ mission and a genuine interest in conservation, outdoor recreation, and connecting people to special places.

Eligibility Criteria:

• Current authorization to work in the United States – a candidate must have such authorization by his or her first day of employment.

• A valid driver’s license, as well as a satisfactory driving record as outlined in The Trustees’ driving policy.

• A satisfactory criminal background (CORI) check.

Don’tquite have all the skills and experience listed above? We still want to hear from you!Research shows that historically marginalized groups are less likely to apply if they do not meet every single requirement. We are committed to building a diverse team and encourage you to apply even if you are missing some of the skills and experience above.

Questions?Contact our People team [e-mail].

Your Benefits:

• Sick Time:40 hoursof paid sick time upfront.
• Reciprocity:Enjoy access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions forTrusteesStaff,Volunteersand Interns.
• Discounts: Enjoy free entry to all Trustees properties, discount event tickets, and discounted merchandise at our storesand onstays at our inns.

Equal Opportunity and Diversity:

The Trustees is a proud equal opportunity employer and does not discriminate against any protected status including, but not limited to, age, race, ethnicity, sex, gender, sexual preferences, nation of origin, religion, or disability status and strongly encourages applications from people of color, persons with varying abilities, women, and LGBTQ+ applicants. We aspire to reflect and effectively serve the residents and communities of Massachusetts, who are at the core of our mission.

The Trustees’ commitment to advancing the organization’s vision for this work may be found here:Diversity, Belonging, Inclusion and Equity.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We are committed to creating an inclusive and accessible work environment. To request reasonable accommodation during the application or interview process, please contact us [e-mail].