Temporary Medical Receptionist

ARC Psychiatry; Westlake (OH); On-site; USD 25,000 - 28,000; Full time

Job summary

ARC Psychiatry in Westlake, OH seeks a Temporary Medical Receptionist to join our team. The role involves front desk duties, patient check-in/out, and support for clinical staff.

You will ensure a welcoming reception and assist with patient preparation and administrative tasks to enable efficient healthcare delivery. The ideal candidate has at least 1 year in a medical receptionist role, strong communication, HIPAA knowledge, and a professional, compassionate demeanor.

Qualifications

• High school diploma or equivalent is required.
• Bachelor’s degree from an accredited institution preferred.
• Completion of a medical receptionist program is preferred.
• 1 year of experience in a medical receptionist role preferred.
• Basic understanding of clinical procedures and support tasks.

Responsibilities

• Perform front desk / reception duties, including check-in / check-out, answering phone calls, scheduling appointments, collecting copays and other payments, performing intake duties and handling documents and medical records in a confidential manner and in compliance with HIPAA and other laws.
• Obtain and record accurate patient information, including demographic and insurance information.
• Copying, faxing, and scanning documents.
• Obtain and record patient consents and related documents.
• Perform clinical support duties as assigned, including contacting insurance for authorizations, completing documents, and writing patient letters.
• Interact with internal staff and providers professionally.
• Interact with external clients – patients and non-patients.
• Assist in setting up and managing filing systems (electronic/paper).
• Maintain professional demeanor and high level of service with patients, employees, contractors, and contacts.
• Provide a safe and therapeutic environment for patient care.

Skills

Communication skills

Emotional resilience

HIPAA compliance

Customer service

Education

High school diploma or equivalent

Bachelor's degree preferred

Medical receptionist program preferred

Job description

Temporary Medical Receptionist

Description

Temporary Medical Receptionist

Location: This is an in person position based out of our Westlake, OH office

Compensation: $18.00- $20.00/hr, paid bi-weekly, based on experience

Classification: Temporary W-2 Employee, Full-Time (Up to 40 hours per week), Non-Exempt

Schedule: Monday-Friday, 8am-4:30pm

Assignment Duration: November 2026-January 2027; opportunity to extend may be presented based on practice needs

Looking for a dynamic role where you can make a difference? ARC Psychiatry may be the place for you! As a Medical Receptionist, you play a central role in the smooth operation of our medical practice. You are the initial point of contact for patients, ensuring a welcoming and organized reception experience. Additionally, you provide vital support to our clinical team by assisting with patient preparation and administrative tasks, contributing to the efficient delivery of healthcare services.

Responsibilities

• Perform front desk / reception duties, including check-in /check-out, answering phone calls, scheduling appointments, collecting copays and other payments, performing intake duties as needed and handling all documents and medical records in a confidential manner and in compliance with HIPAA and other applicable laws and regulations.
• Obtaining and recording accurate patient information, including demographic and insurance information.
• Copying, faxing, and scanning documents
• Obtaining and recording of patient consents and related documents.
• Perform clinical support duties as assigned, including contacting insurance companies for authorizations, completing documents, and assisting in writing patient letters.
• Interacting in an appropriate manner with internal staff and providers.
• Interacting in an appropriate manner with external clients – both patients and non-patients.
• Assisting in setting up and managing electronic and/or paper filing systems.
• Maintaining a professional demeanor and high level of service, always, with Company's patients, employees, contractors, and business contacts.
• Providing a safe and therapeutic environment for patient care.
• Maintaining a high degree of accuracy regarding all details.
• Assuming other responsibilities as assigned.

Requirements

Education

• High school diploma or equivalent is required.
• Bachelor’s degree from an accredited institution preferred.
• Completion of a medical receptionist program is preferred.

Experience

• 1 year of experience in a medical receptionist role, including administrative responsibilities preferred.
• Basic understanding of clinical procedures and support tasks.

Physical Requirements

• Manual dexterity to operate office equipment.
• May require long periods of sitting and standing.
• Must have normal or corrected vision and be able to clearly communicate verbally by phone or in person.
• Good communication skills and emotional resilience to provide support to patients facing mental health challenges.

About ARC Psychiatry

ARC Psychiatry evaluates, treats, and manages behavioral health conditions using innovative, holistic approaches designed to improve well-being and quality of life. With multiple locations throughout Northeast Ohio, our compassionate team offers comprehensive services including medication management, therapy, TMS, genetic testing, and psychological assessment to adults 18 and older. We partner with local health systems to deliver coordinated, high-quality psychiatric and mental health care across in-person and telemedicine settings.

ARC Psychiatry is committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued, respected, and supported. We believe diversity of backgrounds, experiences, and perspectives strengthens our teams and enhances the care we provide to the communities we serve.

ARC Psychiatry is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

ARC Psychiatry is also committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment process. Accommodation requests may be submitted to [e-mail].