Temporary Marketplace Coordinator

NexRep; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

NexRep is seeking a Marketplace Coordinator in the United States to inform, qualify, and select candidates who will work as Independent Contractors for NexRep's clients. The role centers on outbound calls and providing information to candidates to set expectations and help them proceed.

You will use established call flows to qualify candidates, invite them to contract, and address questions across calls, chats, and emails.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Experience in NexRep or contact centers preferred but not required.
• Strong communication and interpersonal skills.

Responsibilities

• Place outbound calls to candidates as scheduled and manage call length to stay on track.
• Provide candidates with information and answer questions as needed.
• Qualify/Disqualify candidates using established call flows and guidelines.
• Invite candidates to contract and explain next steps.
• Support inbound inquiries via calls, chats, and emails using scripts and workflows.
• Represent the NexRep Marketplace professionally.
• Adhere to established performance standards.
• Attend weekly team meetings, one-on-one meetings, training and upskilling sessions.
• Assist in special projects as determined by the Associate Sourcing Manager.
• Perform all other duties as needed.

Skills

Verbal communication

Written communication

Time management

Multitasking

Team player

Education

High School Diploma or Equivalent

Job description

All Jobs > Temporary Marketplace Coordinator

Job Summary: The Marketplace Coordinator is responsible for informing, qualifying, and selecting candidates who will support NexRep's clients as Independent Contractors. Marketplace Coordinators place outbound calls to candidates and may support inbound contacts from candidates seeking more information or answers to questions. Marketplace Coordinators may also be tasked with various projects to help support Agent Acquisition or other departments.

Essential Functions:

• Place pre-scheduled outbound calls to candidates, ensuring calls are made as scheduled and managing call length to stay on schedule.
• Provide candidates with all relevant information and answer candidates' questions as necessary.
• Qualify/Disqualify candidates using established call flows and guidelines.
• Invite candidates to contract and inform them of next steps.
• Support inbound contacts from candidates by answering inbound calls, chats, and emails, using established scripts and workflows to address candidates' questions and/or concerns.
• Represent the NexRep Marketplace in a professional and positive manner.
• Adhere to established performance standards.
• Participate in weekly team meetings, one-on-one meetings, training and upskilling sessions, and additional meetings as required.
• Assists in special projects as determined by the Associate Sourcing Manager.
• Performs all other duties not outlined above as needed.

Requirements

Position Requirements:

• High school diploma or equivalent required, college degree preferred
• Previous NexRep experience preferred, but not required
• Previous contact center experience preferred, but not required
• Previous recruiting/talent acquisition experience preferred, but not required
• Strong verbal and written communication skills
• Excellent interpersonal skills
• Good time management and ability to multitask
• Ability and willingness to receive and implement constructive feedback
• Must be able to embrace frequent procedural and organizational change
• Must be a team player and willing to take on special projects from time-to-time

Hours/Travel:

Available hours are between 8:00 AM and midnight seven days a week, with core hours between 9:00 AM and 5:00 PM ET. Travel is not expected for this position.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee.

NexRep provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We hire for remote positions in the following states; Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, Wyoming.