Contract Services Supervisor

Massachusetts Port Authority; Boston (MA); On-site; USD 96,000 - 113,000; Full time

Benefits offered by this job

Work/life balance

Supportive and inclusive culture

Opportunities for growth

Safe, healthy, and secure work enviro

Protecting the environment

Job summary

Massachusetts Port Authority (Massport) is seeking aContract Services Supervisor to oversee contracted maintenance, repair, and operational services for its aviation and facility assets. You will drive vendor performance, ensure safety and compliance, and manage fiscal and service delivery aspects to support reliable operations.

The role emphasizes data-driven decision making, proactive risk management, and collaboration with internal and external partners to maintain high service standards

Qualifications

• Bachelor's degree in Engineering or Business Management or equivalent professional work experience.
• 3-5 years experience managing contracted services within an Aviation environment, large physical plant, or equivalent related job field.
• Working knowledge of word processing, spreadsheet and database applications.
• Massachusetts Class D (III) driver’s license.

Responsibilities

• Oversees contracted maintenance, repair, and operational services, ensuring vendor performance aligns with contractual requirements, service standards, safety expectations, regulatory requirements, and organizational priorities while addressing performance issues and driving vendor accountability.

Skills

Contract management

Data analytics

Communication

Education

Bachelor's degree in Engineering or Business Management

Tools

Word processing

Spreadsheet apps

Database applications

Job description

The Massachusetts Port Authority is Going Above and Beyond for your career. We are a dynamic organization that connects people and businesses to the global community by air, land, and sea. Our employees are essential in moving planes, cargo, and cruise ships safely, efficiently, and sustainably. We are an economic engine, managing real estate assets where people live, work, and play. Together, the properties we own and operate generate $20 billion for the region’s economy.

Massport’s Boston Logan International Airport (BOS) serves as a vibrant gateway to New England and beyond, seamlessly connecting global travelers and ensuring the satisfaction of millions. Driven by a steadfast commitment to safety and security, environmental stewardship, convenience, and exceptional customer service, we take pride in fostering meaningful connections between people, cultures, and opportunities. Through innovative collaboration, embracing sustainability, and serving as an economic catalyst for our communities, we cultivate a thriving and welcoming hub that fuels the growth and prosperity of our region.

ABOUT YOU

As a Contract Services Supervisor, you are a proactive, collaborative, and solutions-oriented professional who brings sound judgment, strong communication, and a high level of accountability to a complex operating environment. You build trusted relationships with internal and external partners, communicate expectations clearly, and are comfortable navigating challenging situations while maintaining a focus on service, safety, and results. Analytical and detail-oriented, you use data, technology, and operational insights to identify opportunities, anticipate risks, and drive continuous improvement. You balance immediate operational needs with long-term asset reliability and fiscal responsibility, bringing a forward-thinking mindset that helps ensure critical facilities and infrastructure remain safe, efficient, reliable, and ready to support the people and communities Massport serves.

What you will do:

• Oversees contracted maintenance, repair, and operational services, ensuring vendor performance aligns with contractual requirements, service standards, safety expectations, regulatory requirements, and organizational priorities while addressing performance issues and driving vendor accountability.
• Strengthens the reliability and performance of critical facilities and infrastructure through preventive and predictive maintenance strategies, proactive risk management, performance analytics, and emerging technologies that reduce downtime and support continuity of operations.
• Manages the full contract lifecycle with a focus on fiscal responsibility, measurable performance, and long-term value, supporting procurement, contract development, financial oversight, cost containment, and opportunities to improve service delivery without compromising quality.
• Builds strong partnerships with contractors, customers, regulatory agencies, and internal stakeholders, promoting clear communication, collaboration, accountability, and continuous improvement to advance safe, reliable, efficient, and customer-focused operations.

What you offer:

• Bachelors degree in Engineering or Business Management or equivalent professional work experience required.
• 3-5 years experience managing contracted services within an Aviation environment, large physical plant, or equivalent related job field required.
• Working knowledge of word processing, spreadsheet and database applications.
• Massachusetts Class D (III) driver’s license.
  

WHAT WE OFFER

Collaboration with colleagues at all levels of leadership from all different disciplines, from Aviation to Maritime and beyond. Every day is different at Massport and the breadth of our impact on the Massachusetts region through our facilities provides many opportunities for our employees to grow, learn, and explore the many areas of our business. Our business is all about connecting. We support and take pride in the employees that make those connections possible each and every day.

• Work/life balance
• A supportive and inclusive culture
• Opportunities for growth
• Providing safe, healthy, and secure work environment
• Supporting the people and businesses of New England
• Achieving results and having positive impact
• Being good neighbors in the communities we serve
• Protecting the environment

The salary range for this position is $96,000 - $113,000 annually and will be determined based on a variety of factors, including relevant experience, education, certifications, training, specialized skills, and overall qualifications.