Temporary Luxury Hotel F&B Lead

IHG Hotels & Resorts; San Francisco (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

IHG Hotels & Resorts in San Francisco seeks an experienced Food & Beverage Manager for a three‑month temporary assignment at the InterContinental Mark Hopkins. You will oversee daily restaurant, in‑room dining and/or bar operations, coach the service team, and deliver dining experiences aligned with the hotel’s service standards.

The ideal candidate is a hands‑on leader who builds relationships quickly, adapts to established operations, and maintains service consistency throughout the assignment.

Qualifications

• Two years of restaurant leadership experience, preferably within a luxury hotel, resort, or upscale dining environment.
• Demonstrated ability to lead restaurant operations and deliver high standards of guest service.
• Strong leadership, communication, organization, and problem‑solving skills.
• Working knowledge of scheduling, labor management, restaurant financial performance, and point‑of‑sale systems.
• Ability to coach diverse teams and collaborate across departments.
• Knowledge of food safety and responsible alcohol service; required certifications must be current or obtained as applicable.
• Experience working with a union‑represented team preferred.
• Hospitality education or equivalent relevant experience preferred.

Responsibilities

• Lead daily restaurant and in‑room dining operations, ensuring attentive, personalized service and a welcoming dining environment.
• Maintain hotel and brand standards for service, presentation, cleanliness, and colleague professionalism.
• Lead pre‑shift briefings, communicate daily priorities, and ensure colleagues understand menus, promotions, guest preferences, and service expectations.
• Provide visible floor leadership during service, supporting colleagues and coordinating seating, pacing, and service recovery.
• Address guest concerns promptly and professionally, partnering with hotel leadership as needed.
• Collaborate with culinary, stewarding, front office, and other departments to deliver a seamless guest experience.
• Prepare and adjust staffing schedules based on business demand and approved labor budgets.
• Coach colleagues, recognize strong performance, and address performance concerns in partnership with Food & Beverage leadership and Human Resources.
• Monitor restaurant revenue, labor, inventory, waste, and operating expenses; identify opportunities to improve results.
• Oversee opening and closing procedures, point‑of‑sale accuracy, cash handling, and operational documentation.
• Follow hotel policies and applicable food safety, alcohol service, workplace safety, and employment requirements.
• Support established initiatives and provide a clear operational handoff at the conclusion of the assignment.

Skills

Restaurant leadership

Guest service excellence

Communication skills

Team coaching

Scheduling & labor management

Education

Hospitality education

Tools

POS systems

Job description

IHG Hotels & Resorts in San Francisco seeks an experienced Food & Beverage Manager for a three‑month temporary assignment at the InterContinental Mark Hopkins. You will oversee daily restaurant, in‑room dining and/or bar operations, coach the service team, and deliver dining experiences aligned with the hotel’s service standards.

The ideal candidate is a hands‑on leader who builds relationships quickly, adapts to established operations, and maintains service consistency throughout the assignment.