Temporary Housing Coordinator & Client Liaison

Corpay; St. Charles (IL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits

401k plan

Virtual fitness classes

Robust PTO

Employee discounts

Philanthropic support

Fun culture

Job summary

Corpay is hiring a Housing Coordinator in the ALE division in St. Charles, IL. You will manage communications, coordinate temporary housing for clients, and serve as the primary contact for policyholders, vendors, and internal teams.

Reports to the Customer Care Department Assistant Manager and collaborates with cross-functional teams to meet needs promptly and accurately. Responsibilities include handling calls and emails, documenting interactions in the ACT database, tracking move-out dates

Qualifications

• High school diploma or equivalent.
• 3+ years of customer service or call center experience.
• Strong verbal and written communication skills.
• Ability to manage a high volume of tasks with attention to detail and accuracy.
• Familiarity with CRM systems preferred.
• Experience in temporary housing or customer-facing service roles preferred.

Responsibilities

• Handle ~60 inbound and outbound calls and 100–150 emails daily to support temporary housing arrangements.
• Document detailed records of interactions in the ACT database including summaries, contact information, and resolutions.
• Track milestones such as move-out dates, lease expirations, and furniture pickup schedules.
• Assist policyholders with lease extensions, early terminations, and new housing arrangements.
• Collaborate with policyholders, landlords, and internal teams to resolve housing-related issues.
• Submit and update landlord information and notify departments of address changes.
• Address rent-related inquiries and communicate payment terms clearly.
• Assist with inbound calls through Move-Out Call queue and resolve requests efficiently.
• Partner with Furniture Coordinator and Move-Out Department on escalations.
• Mentor new team members to ensure consistent service delivery.

Job description

Corpay is hiring a Housing Coordinator in the ALE division in St. Charles, IL. You will manage communications, coordinate temporary housing for clients, and serve as the primary contact for policyholders, vendors, and internal teams.

Reports to the Customer Care Department Assistant Manager and collaborates with cross-functional teams to meet needs promptly and accurately. Responsibilities include handling calls and emails, documenting interactions in the ACT database, tracking move-out dates