Temporary Hospital Transition Team Office Manager

Therapeutic Alternatives, Inc.; Raleigh (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

Therapeutic Alternatives, Inc. is seeking to expand its Hospital Transition Team to assist with maintaining psychiatric progress post-discharge. The position includes answering calls, processing referrals, and maintaining accurate records.

Applicants should possess a High School Diploma or GED, a valid NC Driver's License, and have at least 6 months of office experience. The role requires organizational skills to prepare for team meetings and ensure all records are up-to-date.

Qualifications

• 6 months prior experience in an office setting.
• Persons with prior human service experience preferred.
• Must have a valid NC Driver's License.
• Must have had at least 8 years of driving experience.

Responsibilities

• Answer or transfer incoming telephone calls.
• Properly process all HTT referrals.
• Enter consumer information accurately into the system.
• Organize information for monthly staff meetings.

Education

High School Diploma or GED

Job description

Overview

The Hospital Transition Team provides short term services designed to help people maintain psychiatric progress made in psychiatric hospitals or progress related to recovery made in residential substance abuse treatment programs, connect with services and benefits quickly after hospital discharge, and receive support for returning back to their home and community.

Salary depends on experience.

Responsibilities

Main Duties of the position:

1. Answer or transfer incoming telephone calls.
2. Properly process all HTT referrals from the Sandhills MCO as they are received.
3. Enter consumer information into computer system with accuracy.
4. Keep office machinery stocked with paper and schedule maintenance calls as needed.
5. Update and email consumer caseload to team on weekly basis.
6. Organize and prepare team for Clinical Staffings to be held every Wednesday morning.
7. Apply and schedule staff appointments to Google calendar as needed.
8. Organize information for monthly staff meetings.
9. Print out all service authorizations and add to consumer medical record.
10. Ensure all staff notes are added to medical records before auditing of all charts at the completion of services rendered.
11. Monitor and process consumer updates accordingly for team reporting needs.
12. Prepare discharge letters and affix correct postage requirements.
13. Update team’s HTT report and submit weekly to Sandhills MCO.
14. Communicate regularly with Sandhills MCO concerning authorizations and service extensions.
15. Discharge consumers from services within computer system.
16. Assist Supervisor and staff with any miscellaneous needs as asked.
17. Keep office tidy and organized as needed.
18. Copy screening packets weekly for the team.
19. Routinely replenish office supplies through corporate ordering procedure.
20. Function as safety committee staff and schedule routine fire/disaster drills for site.
21. Archive medical records annually.

Qualifications

High School Diploma or GED required. 6 Months prior experience in an office setting. Persons with prior human service experience preferred.

Must have a valid NC Driver's License.

Must have had at least 8 years of driving experience, as this is a requirement of company's liability insurance carrier.