Temporary Helpdesk Technician (Part time)

Barnes & Noble, Inc.; Monroe (NJ); In loco; USD 31.000 - 44.000; Part-time

Vantaggi offerti da questo lavoro

Employee Discount

EAP

Sick Pay

Paid Time Off

Company Holidays

401(k) with Company Match

Health Benefits

Tuition Reimbursement

Descrizione del lavoro

Barnes & Noble, Inc. is seeking a Temporary Part-Time Help Desk Technician to serve as the first line of IT support for the Distribution Center and DC Operations. You will provide in-house and remote end-user tech support for desktops, printers and related devices, ensuring operations run smoothly.

Responsibilities include hardware/software maintenance, AD user management, and documenting resolutions. The role requires flexibility for weekend shifts and on-call coverage, with an hourly starting

Competenze

• Associate degree or higher in Information Technology or related field, or 1–3 years of supported Windows experience.
• Experience installing, troubleshooting, configuring, maintaining and repairing IT hardware and software.
• Experience supporting a WMS is strongly preferred.
• Experience configuring and troubleshooting TCP/IP and wireless networking.
• Strong customer service skills and ability to interface with end-users.

Mansioni

• Install, maintain, repair and upgrade PC hardware, software and peripherals to ensure optimal performance.
• Troubleshoot and resolve issues using knowledge of hardware, software and DC systems.
• Notify appropriately when tasks are outside scope of technician.
• Administer Active Directory for user accounts per security guidelines.
• Research and test new software/hardware implementations.
• Monitor and track issues to ensure timely resolutions.
• Create and update documentation for future problem resolution.
• Be flexible with schedule, including weekends, and be available for on-call support.

Conoscenze

PC hardware

Office software

WMS

TCP/IP

Wireless networking

Customer service

IT certifications

Active Directory

Formazione

Associate degree or higher in Information Technology

Strumenti

WMS software

Active Directory

Descrizione del lavoro

Job Summary

Barnes & Noble is the leading book retailer in the United States, with roots dating back to 1873 and a long history of growth through innovation and expansion. Today, under CEO James Daunt and private ownership by Elliott Advisors, Barnes & Noble operates approximately 700 bookstores nationwide, serves over 700 communities across all 50 states, and maintains a robust digital presence through BN.com, NOOK eBooks and audiobooks, and educational resources such as SparkNotes. The company also includes complementary retail brands such as Paper Source, Books Inc., Tattered Cover, and B. Dalton, further strengthening its market reach. Following a period of revitalization, Barnes & Noble is experiencing strong momentum, with plans to open approximately 60 new stores in 2026, underscoring renewed confidence in physical retail and local bookselling. Combining expansive store networks, curated selections, enhanced in-store experiences, and growing omnichannel capabilities, Barnes & Noble remains the #1 bookseller in the U.S. and a trusted, evolving partner within the publishing and retail ecosystem.

Barnes & Noble is the leading book retailer in the United States, with roots dating back to 1873 and a long history of growth through innovation and expansion. Today, under CEO James Daunt and private ownership by Elliott Advisors, Barnes & Noble operates approximately 700 bookstores nationwide, serves over 700 communities across all 50 states, and maintains a robust digital presence through BN.com, NOOK eBooks and audiobooks, and educational resources such as SparkNotes. The company also includes complementary retail brands such as Paper Source, Books Inc., Tattered Cover, and B. Dalton, further strengthening its market reach. Following a period of revitalization, Barnes & Noble is experiencing strong momentum, with plans to open approximately 60 new stores in 2026, underscoring renewed confidence in physical retail and local bookselling. Combining expansive store networks, curated selections, enhanced in-store experiences, and growing omnichannel capabilities, Barnes & Noble remains the #1 bookseller in the U.S. and a trusted, evolving partner within the publishing and retail ecosystem.

Location

NJ-Monroe Corporate

Classification

Temporary

Job Summary

Barnes & Noble is the leading book retailer in the United States, with roots dating back to 1873 and a long history of growth through innovation and expansion. Today, under CEO James Daunt and private ownership by Elliott Advisors, Barnes & Noble operates approximately 700 bookstores nationwide, serves over 700 communities across all 50 states, and maintains a robust digital presence through BN.com, NOOK eBooks and audiobooks, and educational resources such as SparkNotes. The company also includes complementary retail brands such as Paper Source, Books Inc., Tattered Cover, and B. Dalton, further strengthening its market reach. Following a period of revitalization, Barnes & Noble is experiencing strong momentum, with plans to open approximately 60 new stores in 2026, underscoring renewed confidence in physical retail and local bookselling. Combining expansive store networks, curated selections, enhanced in-store experiences, and growing omnichannel capabilities, Barnes & Noble remains the #1 bookseller in the U.S. and a trusted, evolving partner within the publishing and retail ecosystem.

Position Overview

The Temporary Help Desk Technicians’ role is to serve as initial point of contact for users of all IT supported systems, applications and services within the Distribution Center and by DC Operations. Will provide in-house and remote end users technical support for the proper functioning of desktop hardware, software, printers, barcode scanners and related technology.

Position Responsibilities

• Install, maintain, repair and upgrade all PC hardware, software and related peripherals to ensure optimal performance.
• Use an excellent understanding of both hardware and software computer systems and applications used by DC Operations (including Warehouse Management System, warehouse controls systems) to troubleshoot and resolve issues, perform root cause analysis, and solve business problems.
• Prompt notification to individual or group assigned when assignment is outside the scope of the desktop technician.
• Day to day administration of user accounts in Active Directory in observance of corporate security guidelines.
• Research and test new software and hardware implementations for future use in the organization’s environment.
• Monitor and track issues to ensure accurate and timely resolution.
• Create and update detailed documentation for use in future problem resolution.
• Be able to work with flexible schedules (including weekends) and be available for on-call support.

This role is a Temporary Part-Time schedule working Monday, Thursday & Fridays 3:30PM-12:30PM with rotating Saturdays

An employee in this position can expect a starting hourly rate of $ 27.00, depending on experience, seniority, geographic location, and other factors permitted by law.

Position Requirements

• Experience installing, troubleshooting, configuring, maintaining and repairing a diverse array of IT hardware including desktop PCs, laptops, laser printers, inkjet printers, Bluetooth peripherals, etc.
• Experience supporting Microsoft Office software and other common office software.
• Experience supporting a WMS strongly preferred.
• Experience configuring and troubleshooting TCP/IP.
• Experience supporting wireless network devices.
• Ability to lift and carry up to 50 lbs.
• Ability to crouch, bend, crawl, and climb a ladder as would be expected of a technician servicing equipment located under desks or mounted to the ceiling.
• Ability to appropriately prioritize work efforts.
• Customer service skills are a must as the technician will be interfacing directly with end-users both on the phone and in person.
• Strong background in PC repair and Networking, with certifications from Microsoft, COMP TIA and Cisco preferred.

Position Qualifications

• An associate degree or higher in Information Technology or related fields; or 1-3 years of demonstrated experience supporting current Windows operating systems.

Benefits

Benefits for those who are scheduled to work less than 20 hours per week include Employee Discount, EAP and Sick Pay. For those scheduled to work between 20 and 29.99 benefits include Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, Transit and 401(k) with Company Match. For those scheduled to work 30 hours or more benefits include Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement. All benefits provided are in accordance with the terms of the current plan and may be subject to future change. Benefit may vary depending on location/state regulations. More information can be received by the recruiter or Human Resources.