Temporary Help Desk Agent

Harris County; Houston (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Harris County Elections seeks Help Desk/Call Center Agents to support election operations for county workers and the public. You will learn procedures from the Help Desk manual and multitask across calls, data entry, and reference materials, ensuring punctuality for scheduled shifts.

The role emphasizes professional customer service, knowledge of election processes, and ability to handle multiple tasks with accuracy. Overtime during election periods may apply.

Qualifications

• Must meet all eligibility requirements to register to vote in Texas.
• Two or more years of customer service experience.

Responsibilities

• Learn all election content outlined in the Help Desk manual.
• Provide excellent customer service to the election workers of Harris County.
• Assist other election departments as needed (projects/ Front desk backup).
• Multitask between phone, typing, and reading from the manual.
• Arrive on time for shift.
• Know when to ask for support or clarity.

Skills

Customer service

Multitasking

Communication

MS Office

Education

High School Diploma or GED

Job description

Position Overview

Help Desk/ Call Center Agents support election operations by providing knowledgeable and reliable assistance to Harris County election workers as well as assisting the public. They are responsible for learning and applying all election-related procedures from the Help Desk manual. This role requires strong multitasking skills, including managing phone calls, entering information accurately, and referencing materials in real time, as well as maintaining punctuality and reliability for scheduled shifts.

Position Description

Position Overview

Help Desk/ Call Center Agents support election operations by providing knowledgeable and reliable assistance to Harris County election workers as well as assisting the public. They are responsible for learning and applying all election-related procedures from the Help Desk manual. This role requires strong multitasking skills, including managing phone calls, entering information accurately, and referencing materials in real time, as well as maintaining punctuality and reliability for scheduled shifts.

Duties and Responsibilities

Help Desk Agents are responsible for:

• Learning all election content outlined in the Help Desk manual.
• Providing excellent customer service to the election workers of Harris County.
• Helping other election departments as needed (projects/ Front desk backup).
• Must be able to multitask (speak on phone, type on computer, read from manual).
• Arriving on time for shift.
• Knows when to ask for support and or clarity.

Harris County is an Equal Opportunity Employer https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call [phone] or email [e-mail]

Requirements

Must meet all eligibility requirements to register to vote in the State of Texas.

Experience

• High School Diploma or GED equivalent from an accredited educational institution.
• Two ( 2) plus year of customer service experience.

Knowledge, Skills, and Abilities

• Must be able to work under stress and able to work without direct supervision.
• Knowledgeable of the general operations of an election and the Harris County website.
• Be professional and have good interpersonal skills.
• Computer literate, proficient in Microsoft Office suite, and be willing to learn new computer programs and applications.
• Must have the ability to prioritize tasks and possess excellent communication skills.
• Understands and can explain the ePollBook application and the voting process.

NOTE:

Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences

• Bilingual preferred.

General Information

• Temp Full-time | Position E nd Date: 12/18/2026
• Monday – Friday | 8:00 A.m. to 4:30 P.M.
• Overtime hours as required to include extended hours and weekends during election periods.
• This job is primarily a sedentary role, walking and standing are required only occasionally.
• Exerting up to 40 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Salary

• $17.00 Hourly

Location

• Harris County Elections 15600 Morales Rd. Houston, TX 77032

Employment is contingent upon passing a background check and drug screen.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.