Temporary Guest Services Associate

Spencer's; Egg Harbor Township (NJ); On-site; USD 21,025 - 29,945; Full time

Job summary

Spencer's is seeking a Guest Services Temporary Associate in Egg Harbor Township, NJ. The role involves communicating through phone, email, and live chat with guests and internal partners, providing timely responses to inquiries, and documenting information in order management systems.

Qualifications include a high school diploma or GED, proficiency in Microsoft Suite, and excellent organizational and communication skills. The pay rate is $18.50 per hour.

Qualifications

• Proficient in Microsoft Word, Excel, and Outlook.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.

Responsibilities

• Field a variety of incoming and/or outgoing calls.
• Respond to customer complaints and coordinate field input.
• Conduct research to resolve guest issues.
• Respond to inquiries on social and live chat platforms.
• Document information in order management systems.

Skills

Communication skills

Proficient in Microsoft Suite

Organizational skills

Time management skills

Education

High school diploma or GED

Job description

The Guest Services Temporary Associate will communicate through phone, email, and live chat with our guests, other Guest Services team members, store associates, and internal partners. This position is responsible for answering calls or written inquiries from customers, vendors, or general business communication.

Responsibilities

• Field a variety of incoming and/or outgoing calls on behalf of our guests and stores
• Respond to customer complaints by the timely coordination of field input where required
• Conduct research to provide answers for our guests to resolve their issues
• Respond to written inquiries on both social and live chat platforms
• Document information in order management systems for accurate record keeping

Qualifications

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Proficient in Microsoft Suite to include Word, Excel, and Outlook
• Excellent written and verbal communication skills
• Strong organizational and time management skills

The pay range reflects the potential rate for this role. Individual base pay is determined by various factors such as relevant experience and skills, and the scope and responsibilities of the position.

Pay Range

$18.50 per hour