Temporary Golf Customer Experience Specialist Upsell

TaylorMade Golf; Carlsbad (CA); Sur place; USD 24 000 - 35 000; Plein temps

Résumé du poste

TaylorMade Golf, based in Carlsbad, California, is seeking a Specialist Customer Service to deliver exceptional support for wholesale and e-commerce customers. The role emphasizes understanding product offerings, sales programs, and utilizing Salesforce and Dynamics while maintaining strong customer connections.

The position focuses on teamwork, accountability, and proactive issue resolution, including order input, warranty/repairs, credits/returns, and upselling opportunities on inbound calls.

Qualifications

• Golf industry knowledge and strong English communication required.
• Active listening and customer service orientation mandatory.
• Ability to work across teams and manage priorities.
• Proficient with Microsoft Office suite.

Responsabilités

• Provide excellent customer service via phone, email, and chat.
• Input orders and initiate warranty/repairs and credits/returns.
• Use Salesforce and Dynamics to track orders and customer interactions.
• Aim for first call resolution with available resources.
• Build trust and resolve issues promptly with customers.
• Collaborate with internal teams to resolve problems and improve processes.

Connaissances

English fluency

Active listening

Communication skills

MS Office

Golf knowledge

Formation

High school diploma

Bachelor's degree preferred

Outils

Salesforce

Dynamics CRM

Description du poste

TaylorMade Golf, based in Carlsbad, California, is seeking a Specialist Customer Service to deliver exceptional support for wholesale and e-commerce customers. The role emphasizes understanding product offerings, sales programs, and utilizing Salesforce and Dynamics while maintaining strong customer connections.

The position focuses on teamwork, accountability, and proactive issue resolution, including order input, warranty/repairs, credits/returns, and upselling opportunities on inbound calls.