Temporary Enrollment Management Analyst - Financial Aid

Baylor University; Waco (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits package

Medical, dental, and vision insurance

Generous time off

Tuition remission

Retirement contributions

Job summary

Baylor University is hiring a Temporary Enrollment Management Analyst in Waco, Texas. This role focuses on administering financial aid while ensuring compliance and enhancing the student experience. Candidates should possess a Bachelor’s degree and strong analytical and communication skills.

The position offers a dynamic work environment and requires excellent interpersonal abilities, alongside a commitment to customer service and a high standard of professionalism. A hybrid work option may be considered.

Qualifications

• Bachelor's degree required; experience preferred.
• Strong professional skills in customer service.
• Experience with financial aid preferred.

Responsibilities

• Support aid administration to all student populations.
• Administer aid programs including federal and state.
• Analyze and resolve errors in financial aid.

Skills

Ability to maintain accuracy

Professionalism

Customer service focus

Analytical and critical thinking skills

Intermediate Excel skills

Banner skills

Knowledge of financial aid policies

Effective communication

Education

Bachelor's degree

Tools

Banner

Federal Student Aid

COD

NSLDS

Job description

Temporary Enrollment Management Analyst - Financial Aid

Job Identification: 20485

Posting Date: 06/01/2026, 09:40 PM

Job Schedule: Full time

Location: 700 S University Parks Drive, Waco, TX, 76706, US

Degree Level: Bachelor

Job Description

This role supports the mission and vision of Baylor University by administering financial aid. The Temporary Enrollment Management Analyst will maintain a customer service focus with a commitment to timely, accurate aid administration to best support the student experience, cross‑functional teamwork, and compliance.

What We are Looking For

A bachelor's degree and less than one year of relevant experience are required. Two years of relevant experience is preferred. Additional education or experience will be considered in lieu of one another.

• Ability to maintain a high level of accuracy, professionalism, and customer service focus
• Commitment to active listening and effective communication
• Accurately estimate timelines and meet deadlines
• Ability to work independently, collaboratively, and thrive in a fast‑paced environment
• Analytical and critical thinking skills to review work and proactively act on error resolution
• Curious learner driven to grow and understand Financial Aid, Higher Education, and skill development
• Ability to troubleshoot and resolve simple to intermediate system issues
• Good interpersonal skills with the ability to effectively communicate and resolve financial aid topics to students and Student Financial Services teams
• Ability to develop and maintain an intermediate knowledge of various aspects of financial aid policies, system processes, and government regulations to support and assist with recommending efficiencies, monitoring reports, exercising the preliminary steps of professional judgment review, and ensuring successful completion of assigned projects
• Ability to stay up to date on regulatory and institutional changes, pivoting and communicating as necessary, to ensure compliance and a positive experience for students and internal partners
• Financial Aid and Higher Education experience
• Intermediate Excel skills and experience with reporting and data analysis
• Banner, Federal Student Aid, COD, NSLDS, and other related platform skills
• Strong working knowledge of industry policies and regulations

What You Will Do

• Support aid administration to all student populations including undergraduate, graduate, seminary, law, and student‑athletes
• Administer aid for federal, state, university, and private financial aid programs
• Understand Financial Aid, Student Accounts, and Admissions timelines, work performed, and how it impacts cross‑functional teams, compliance, and student experience
• Review supporting Financial Aid documentation
• Use professional analysis and judgement to determine aid eligibility
• Understand and utilize Financial Aid systems, processes, and setup
• Manually award, package, and re‑package financial aid in accordance with policy, procedure, and compliance
• Analyze, audit, and proactively resolve errors
• Report areas of responsibility details to supervisor
• Research, analyze, troubleshoot, and respond to requests from team members, campus partners, students, and families to support customer service and student experience
• Serve teammates, campus partners, students, families, with a commitment to active listening and effective communication
• Support tasks, projects, and attend trainings through the Division of Enrollment Management as directed
• Learn and maintain a thorough knowledge of federal, state, NCAA, and university regulations, policies, and procedures to ensure compliance
• Maintain written procedures
• Perform all other duties as assigned to support Baylor's mission
• Maintain regular and punctual attendance

Other Information

A hybrid work arrangement will be considered on a case‑by‑case basis.

This role is temporary in nature.

Applicants must be authorized to work full-time in the United States.

Benefits: Employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding retirement contributions.

EEO Statement: Baylor University is committed to compliance with anti‑discrimination laws. Baylor complies with statutory affirmative action/equal opportunity requirements. Official Notice of Non-Discrimination may be read online.