One Stop Representative

Baylor University; Waco (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Tuition remission

Retirement contributions

Job summary

Baylor University’s One Stop Enrollment Management team seeks a One Stop Representative to guide prospective and current students and their families on admissions, financial aid, student accounts, and other enrollment services with accuracy and courtesy.

The role emphasizes frontline service, multi-channel support, and collaboration across offices to ensure a seamless student experience, while complying with FERPA and university policies.

Qualifications

• High school diploma; one year of relevant work experience required.
• Bachelor's degree and two years of relevant work experience preferred.
• Applicants must be authorized to work in the United States.

Responsibilities

• Provide exceptional customer service to prospective and current students and families on admissions, financial aid, student accounts, and enrollment questions via in-person, phone, email, chat and other channels.
• Engage directly with students and families, offering guided, individualized assistance during the workday as needed.
• Resolve inquiries accurately and escalate complex issues as appropriate.
• Document student interactions, research accounts in university systems, and maintain accurate records per procedures.
• Collaborate with colleagues across departments to support a seamless student experience and ensure compliance.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma

Bachelor's degree (preferred)

Tools

University systems

Job description

A humble college founded before Texas was a state, Baylor now stands as one of the premier institutions of higher education in the world. Baylor has continued to invest in research and doctoral education, both solidifying and elevating its unique status as a preeminent Christian research university. Baylor is among 187 R1 institutions, just 52 of which are private universities.

Since 2011, Baylor has been named as one of the nation’s "Great Colleges to Work For". Great Colleges to Work For® is one of the country’s largest and most respected workplace recognition programs. Each year, Great Colleges recognizes the colleges and universities that get top employee ratings regarding workplace practices and policies across 10 areas. This recognition is based on faculty and staff responses to a related annual survey. The survey, conducted by ModernThink, is a way for colleges and universities to gain a deeper understanding of how their employees experience and view various aspects of the institution. This continued recognition further affirms Baylor as a rewarding place to build a career.

What We are Looking For

The Baylor University One Stop team is seeking a One Stop Representative to join the Enrollment Management team. The One Stop Representative serves as a front-line resource for prospective and current students and their families by providing accurate, timely, and student-centered guidance on admissions, financial aid, student accounts, and other enrollment services. Through exceptional customer service and effective problem-solving, this position supports Baylor's enrollment and retention goals while delivering a seamless student experience across multiple service channels.

A high school diploma and one year of relevant work experience are required. A bachelor's degree and two years of relevant work experience are preferred. Additional education or experience will be considered in lieu of one another.

Applicants must be authorized to work full-time in the United States.

What You Will Do

• Provide exceptional customer service to prospective, current, and alumni students and their families by advising on admissions, financial aid, student accounts, and enrollment-related questions through in-person appointments, phone, email, chat, and other service channels
• Provide significant direct student engagement, including meeting with students and families, providing individualized guidance, and responding to inquiries by phone for up to approximately six hours during the workday based on operational needs
• Resolve inquiries accurately and efficiently while escalating complex issues as appropriate
• Support the daily operations of the One Stop by accurately documenting student interactions, utilizing university systems to research accounts and respond to inquiries, maintaining accurate records, completing follow-up activities, and adhering to established service procedures
• Contribute to efficient workflows by managing assigned responsibilities and ensuring timely, consistent service delivery
• Maintain a working knowledge of university policies, procedures, and applicable federal and state regulations related to admissions, financial aid, student accounts, FERPA, and enrollment services
• Follow established operational procedures to ensure compliance with institutional, state, and federal requirements while consistently applying university policies in student interactions
• Support Enrollment Management initiatives by participating in orientation programs, recruitment events, campus activities, special projects, departmental initiatives, and other student engagement opportunities as assigned
• Represent the One Stop by providing professional, student-centered service while fostering positive relationships with prospective, current, and alumni students and their families
• Collaborate with colleagues across the One Stop, Enrollment Management, and other university departments to support daily operations and deliver a seamless student experience
• Participate in team meetings, training, and professional development opportunities
• Contribute to a positive and collaborative work environment
• Perform all other duties as assigned to support Baylor’s mission
• Ability to comply with University policies
• Maintain regular and punctual attendance

What You Can Expect

• medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions

To learn more, go to Baylor Benefits & Advantages.

Explore & Engage

Learn more about Baylor and our strategic vision, Baylor in Deeds. Also, explore our great hometown of Waco and the many opportunities to engage locally. If you are new to Central Texas, This is Waco!