Temporary Electronic Payments Specialist

Tompkins Bank & Trust; City of Ithaca (NY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) Match

Profit Sharing

Paid Time Off

11 Holidays

Tuition Reimbursement

Free Parking

Employee Referrals

Job summary

Tompkins Bank & Trust in Ithaca, NY, is seeking a Wire Operations Specialist to manage daily processing of wire transfers, ACH/Direct Deposit transmittals, and correspondent bank reconciliations in a multi-bank environment.

The role emphasizes accuracy, regulatory compliance, and customer service for internal and external clients, with duties spanning reconciliations, file creation, and dispute handling.

Qualifications

• 1 year banking operations experience.
• AAP or relevant certification preferred.
• Detail-oriented with accuracy in handling sensitive data.
• Excellent customer service in fast-paced banking.

Responsibilities

• Execute wire transfers and ACH/Direct Deposit processing.
• Reconcile wires with Federal Reserve daily.
• Reconcile international wire statements daily.
• Balance general ledger accounts daily.
• Ensure wire transfers comply with OFAC and UCC 4A.
• Input and verify wire details; maintain logs.
• Communicate with branches/customers to verify wire details.
• Ensure record retention for compliance.
• Process ACH/Direct Deposit transactions.
• Create and transmit files; balance daily output per NACHA rules.
• Manage ACH Stop Payments and Regulation E disputes.
• Monitor payments for fraud and report concerns.
• Review ACH returns and exceptions daily.
• Respond to ACH reclamations and L.I. requests.
• All other duties as assigned.

Skills

Attention to detail

Customer service

Organizational skills

Regulatory knowledge

MS Office

Communication skills

Problem solving

Data accuracy

Education

High school diploma or equivalent

Associate’s degree in Business Administration or Finance

AAP certification

Tools

MS Office Suite

Financial software

Job description

Overview

This position is responsible for performing a range of tasks related to the daily processing of wire transfers, ACH/Direct Deposit transmittals, and correspondent bank reconciliation within a multi-bank environment. The role requires a high level of accuracy and attention to detail to manage cash management solutions effectively (including positive pay account reconciliation). The Specialist provides an exceptional customer experience for both internal and external clients, ensuring that all transactions comply with relevant regulations and internal policies.

Responsibilities

• Execute a variety of operational tasks involving wire transfers and ACH/Direct Deposit transactions.

• Reconcile Incoming and Outgoing Wires to the Federal Reserve daily, ensuring all transactions are accurately processed and documented.

• Reconcile international wire correspondent bank statements daily, identifying and resolving discrepancies in a timely manner.

• Perform tasks related to the large dollar review of bank official checks and check reconciliation support.

• Balance multiple general ledger accounts daily, including wire suspense GL, Fed Wire statement, wire fee GL, ACH Non-Fed, and ACH returns from the Fed, with a focus on accuracy and timely resolution of any outages.

• Ensure all wire transfers comply with bank policies, OFAC regulations, and UCC 4A guidelines, including verifying funds availability and placing holds against funds as necessary. Reviewing potential OFAC hits

• Input and verify wire details on the system, ensuring accuracy and maintaining detailed wire transfer logs.

• Communicate with branch personnel and/or customers to verify wire details, review new wire transfer instructions, identify potential fraud and report concerns immediately.

• Ensure proper record retention for compliance purposes.

• Process ACH/Direct Deposit transactions ensuring all entries are accurate and compliant with bank policies.

• Create and transmit files for operations, verify and balance daily output files, and ensure compliance with NACHA rules and regulations.

• Manage ACH Stop Payment requests for customers and process payment dispute forms in compliance with Regulation E.

• Monitor all payments for fraud risks, follow dual control procedures to prevent fraud, and report suspicious activity to management.

• Review and decision ACH return and exception items daily, ensuring timely and accurate processing.

• Respond to ACH Reclamations and Letter of Indemnity requests from government departments and other financial institutions.

• All other duties as assigned.

Qualifications

• High school diploma or equivalent, required. Associate’s degree in Business Administration, Finance, or a related field, preferred.

• Minimum of 1 year of experience in banking operations, preferably within electronic payments, wire transfers, or ACH/Direct Deposit processing.

• Certification in AAP (Accredited ACH Professional) or other relevant banking certifications preferred.

• Demonstrated experience in reconciling general ledger accounts and identifying discrepancies.

• Strong customer service skills with experience in handling complex inquiries and resolving issues in a fast-paced environment.

• Acute attention to detail with the ability to manage repetitive tasks involving sensitive data accurately.

• Strong organizational skills with the ability to prioritize and manage multiple tasks under tight deadlines.

• Proficient in reading, writing, grammar, and basic accounting principles.

• Proficiency in using various computer programs, including MS Office Suite, and financial software systems.

• Analytical mindset with the ability to review information from multiple sources, identify inconsistencies, draw conclusions, and solve problems effectively.

Benefits

• Medical
• Dental
• Vision
• 401(k) Match
• Profit Sharing
• Paid Time Off
• 11 Holidays
• Tuition Reimbursement
• Free Parking throughout Tompkins Community Bank
• Employee Referrals

EEO Statement

Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law.

#communitybank

Pay Range

USD $19.00 - USD $19.00 /Hr.