Temporary Degree Verification Coordinator

Brigham Young University-Idaho; Rexburg (ID); On-site; USD 48,000 - 60,000; Full time

Job summary

BYU-Idaho is seeking a Temporary Degree Verification Coordinator to oversee degree verification services within Student Records & Registration. You will lead a team of student employees, ensure accuracy, confidentiality, and timely responses to verification requests, and identify process improvements during a major SIS project.

The role is project-based for about three years, with a regular Monday–Friday schedule and potential travel for training.

Qualifications

• Bachelor's degree required.
• Strong organizational skills and attention to detail.
• Excellent communication and relationship-building.
• Ability to handle confidential information.
• FERPA compliance and privacy knowledge.

Responsibilities

• Process degree verification requests accurately and within established service expectations.
• Review student records, academic history, and credential information to determine appropriate verification responses.
• Lead, train, and develop a team of approximately 5–10 student employees and coordinate workloads.
• Coordinate with campus and external stakeholders on degree verification requests and related student record questions.

Skills

Strong organizational skills

Attention to detail

Clear communication

Confidentiality

Education

Bachelor's degree

Job description

Temporary Degree Verification CoordinatorWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. More information# BYU - Idaho Staff and Administrative Employment## Temporary Degree Verification CoordinatorApply: BYU - Idaho: Full time: Posted Yesterday: End Date: November 10, 2026 (18 days left to apply): R0040916**Posting End Date**November 9, 2026 **Project-Based Temporary Employment**This is a long-term, project-based temporary position anticipated to last approximately three years, depending on the needs and progress of the Student Information System (SIS) project. The position will support various phases of the project, including planning, implementation, system transition, and post-implementation support. The duration of employment may change based on project needs and does not guarantee employment for a specific period.# **Degree Verification Coordinator**Help maintain the accuracy and integrity of student records while leading a team that delivers reliable, confidential, and responsive degree verification services at BYU-Idaho. ## Position SummaryThe Degree Verification Coordinator oversees the day-to-day delivery of degree verification services within Student Records & Registration. This position ensures requests are processed accurately and efficiently, student information is handled confidentially, and established policies and procedures are followed.Working with students, former students, employers, government agencies, and other authorized requestors, the Coordinator reviews academic records, resolves routine discrepancies, monitors service quality, and identifies opportunities to improve processes. The role also leads, trains, and develops a team of student employees while coordinating workloads and maintaining high standards of accuracy, professionalism, and customer service. ## What You’ll Do**Degree Verification Services*** Process degree verification requests accurately and within established service expectations.* Review student records, academic history, and credential information to determine appropriate verification responses.* Communicate professionally with students, former students, employers, government agencies, and other authorized requestors while protecting confidential information.* Research and resolve routine discrepancies, escalating complex or unusual issues when appropriate.**Quality Assurance & Process Improvement*** Review completed work and related records for accuracy, completeness, timeliness, and compliance with established procedures.* Monitor work queues, coordinate workloads, and maintain accurate documentation.* Identify opportunities to improve verification processes and collaborate with the Degree Verification Business Systems Analyst and other stakeholders on approved improvements.**Student Employee Leadership*** Hire, train, mentor, and develop a team of approximately 5–10 student employees.* Assign and prioritize work, monitor workloads, and provide coaching and feedback.* Support student employee performance and professional development while maintaining high standards of accuracy, confidentiality, service, and professionalism.* Ensure critical processes are completed correctly using established quality review practices.**Collaboration & Department Support*** Coordinate with campus and external stakeholders on degree verification requests and related student record questions.* Collaborate with Student Records & Registration colleagues to provide consistent service and support departmental goals.* Represent assigned responsibilities in department council activities and contribute to committees and other initiatives as assigned. ## Invitation to ApplyIf you are detail-oriented, enjoy solving problems, and have experience coordinating work or supporting others, we invite you to apply. This role is well suited for someone who values accuracy, confidentiality, continuous improvement, and team development while helping maintain the integrity of student records. You will have the opportunity to contribute to essential university operations during a significant period of institutional system change.## Qualifications, Skills & Attributes**Education*** Bachelor's degree required.**Experience*** Professional experience in customer service, records management, quality assurance, supervising others, or a related area.**Skills & Attributes*** Strong organizational skills and attention to detail.* Critical thinking and sound judgment when resolving routine issues and identifying matters requiring escalation.* Clear, accurate, and professional communication skills.* Ability to build positive relationships with students, colleagues, and external stakeholders.* Ability to understand and apply administrative policies and established procedures.* Commitment to confidentiality, discretion, and responsible handling of student information.* Ability to prioritize workloads, supervise and develop student employees, and support process improvement.* Ability to work independently while collaborating effectively with a team.**Additional Requirements*** Ability to comply with applicable student privacy requirements, including the Family Educational Rights and Privacy Act (FERPA), and relevant university policies. **Compensation**General information available to applicants upon request. ## Required DocumentsWe ask that you provide the following documents as part of your application* Resume* Cover Letter**IMPORTANT**:Conditions of employment require employees to hold and to be worthy to hold temple recommends. Job applicants must be able to meet these conditions to advance through a hiring process successfully. An expired recommend will prevent consideration for hire.## Why BYU-IdahoBYU-Idaho is a distinctive faith-based university focused on its mission to develop disciples of Jesus Christ who are leaders in their homes, the Church, and their communities. Employees play an important role in supporting that mission by helping create an environment where students can learn, grow, and reach their divine potential.Working at BYU-Idaho means contributing to a campus community that values faith, learning, service, and purposeful work. Each role on campus supports the university’s broader effort to bless students and prepare them to make a meaningful difference wherever they serve. ## Work Schedule**Regular Schedule:** Monday–Friday, 8:00 AM–5:00 PM. This is a salaried position.**Weekend / Holiday / On Call:** Occasional evening or Saturday work may be required depending on operational demands and deadlines.**Travel:** Occasional overnight travel for training and conferences. **Contact Information**For additional information please contactBYU-IdahoHuman Resources**[e-mail]**208-496-1700