Temporary Consumer Lending Loan Coordinator

Nelson Connects; Santa Rosa (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

Nelson Connects in Santa Rosa, CA, is seeking a Temporary Consumer Lending Loan Coordinator to support the loan lifecycle from approval through funding. The role is on-site, full-time, with an hourly pay of $25–$27.

You will handle outbound member calls, gather documentation, and assist Lending teams with queues, packages, and funding. The assignment lasts about four months, through mid-January.

Qualifications

• Experience in consumer lending or banking environments preferred.

Responsibilities

• Make outbound calls to Members regarding loan status and documentation needed for funding.
• Manage and support the loan completion process from approval through funding.
• Follow up with Members, dealers, and vendors to obtain required documentation.
• Assist Direct and Indirect Lending teams with loan queues, packages, and funding.
• Maintain accurate spreadsheet tracking, data entry, and loan records.
• Process daily outbound mail and prepare and ship FedEx checks.
• Help ensure loan files are complete and ready for internal and external audit requests.
• Review daily lending reports and monitor loan pipelines to support timely loan closings.
• Provide phone coverage and general administrative and operational support to the Consumer Lending team.
• Research and resolve Member questions, concerns, and complaints while protecting the Member experience.
• Maintain confidentiality and safeguard sensitive Member financial information.
• Identify opportunities to improve lending and processing workflows.

Skills

Outbound calls

Detail oriented

Data entry

Customer service

Confidential data

Symitar

Tools

Symitar

Job description

Temporary Consumer Lending Loan Coordinator

You are an organized, detail-oriented professional
who is comfortable working in a fast-paced financial services environment. You
enjoy providing exceptional Member service, making outbound calls, tracking
loan documentation, and supporting operational processes from loan approval
through funding.

Location: Santa Rosa, CA | On-Site | Full-Time

This Position Pays: $25–$27 per hour

Assignment Length: Approximately 4 months, through
mid-January

What You Will Be Doing:

• Make
  outbound calls to Members regarding loan status and documentation needed
  for funding.
• Manage
  and support the loan completion process from approval through funding.
• Follow
  up with Members, dealers, and vendors to obtain required documentation.
• Assist
  Direct and Indirect Lending teams with loan queues, packages, and funding.
• Maintain
  accurate spreadsheet tracking, data entry, and loan records.
• Process
  daily outbound mail and prepare and ship Federal Express checks.
• Help
  ensure loan files are complete and ready for internal and external audit
  requests.
• Review
  daily lending reports and monitor loan pipelines to support timely loan closings.
• Provide
  phone coverage and general administrative and operational support to the Consumer Lending team.
• Research
  and resolve Member questions, concerns, and complaints while protecting the Member experience.
• Maintain
  confidentiality and safeguard sensitive Member financial information.
• Identify
  opportunities to improve lending and processing workflows.

What You Bring:

• Experience
  in consumer lending, loan processing, financial services, banking, or a related environment strongly preferred.
• Strong
  Member or customer service skills and comfort making outbound phone calls.
• Excellent
  attention to detail, organization, and follow-through.
• Ability
  to manage multiple priorities in a fast-paced environment.
• Strong
  data entry and spreadsheet skills.
• Ability
  to handle confidential and sensitive financial information with discretion.
• Familiarity
  with loan processing, funding, and lending operations is highly desirable.
• Experience
  with Symitar or similar banking and lending systems is a plus.

For over 50 years, Nelson Connects has empowered employers and job seekers to achieve their unique versions of success. Our commitment to excellence, integrity, compassion, and innovation has made us a trusted partner in connecting jobs, people, and communities. The remarkably talented and dedicated people of Nelson Connects are building on the rich history of this company to define the future of our industry, and we can’t wait to work with you.

We are Nelson Connects, and our purpose is your success.

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