Temporary - Computer Lab/Help Desk Technician (Pool)

Tennessee Board of Regents; Nashville (TN); On-site; USD 10,000 - 60,000; Part time

Job summary

The Tennessee Board of Regents seeks a Temporary Computer Lab/Help Desk Technician to assist with daily operations of User Support Services. This role involves providing phone support, answering technology-related questions, and assisting in technology setup for various campus activities. Candidates must hold a high school diploma, with preference for those with an Associate's degree in technology. Excellent customer service and computer proficiency are essential.

Qualifications

• Experience in maintaining and answering questions about technology equipment.
• High school diploma or equivalent required; Associate’s degree preferred.

Responsibilities

• Provides Help Desk phone support to the Nashville State community.
• Answers questions about hardware/software configurations.
• Assists computer lab technician with technology setups.

Skills

Customer Service

Proficiency in computer applications

Education

High school diploma or equivalent

Associate’s Degree in technology or related field

Job description

Title: Temporary – Computer Lab/Help Desk Technician (Pool)

POSITION SUMMARY
Assist with daily operations of the User Support Services Assist by helping students, faculty, and staff with technology-related issues and questions and by helping computer lab technicians and media services with technology setups.

ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES
Provides Help Desk phone support to the Nashville State community. Answers questions about hardware/software configurations. Performs password resets. Records work in the Help Desk ticketing system. Assists computer lab technician and media services with set up and delivery of technology equipment and services for classrooms, offices, and campus events.

REQUIRED QUALIFICATIONS
High school diploma or equivalent.
Demonstrated experience with maintaining and answering questions about technology equipment.

PREFERRED QUALIFICATIONS
Associate’s Degree in technology or related field.

KNOWLEDGE, SKILLS, AND ABILITIES
Proficiency in a variety of computer applications.
Excellent customer service skills.

Rate of Pay: $20.00 per hour

Work Hours: Up to 28 hours per week. Hours and shifts may vary.

Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.

AVAILABILITY/CLOSING DATE
This posting is not a guarantee of an open position. Applications for temporary pool positions are accepted on a continuous basis and reviewed by the department when openings become available. Postings close annually on October 31st. Interested applicants who wish to maintain an active application within the system must re-apply each year.