Temporary Community Services Assistant - Blythe

County of Riverside; California (MO); On-site; USD 36,000 - 52,000; Full time

Job summary

County of Riverside seeks a Community Services Assistant for a fixed assignment in Blythe. The role focuses on helping communities access county services, providing information, and coordinating referrals. The position is non-permanent and ends on 2027-06-30.

The ideal candidate will handle routine support tasks, maintain records, and liaise between staff and the public while upholding county values and customer focus.

Qualifications

• Six months of public contact experience.
• Completion of 9 semester or 12 quarter units in behavioral or social sciences or related field.
• Knowledge of basic needs of disadvantaged groups and cross-cultural differences.

Responsibilities

• Provide information and educational materials on departmental and program services; help the community understand policies and procedures.
• Establish communication between department, community, clients and the public; provide feedback to staff.
• Interview clients to gather basic information and assist with necessary forms and paperwork.
• Track and log information such as individuals contacted and services provided.
• Schedule appointments and refer clients to other agencies when appropriate.

Skills

Public contact experience

Interpersonal communication

Multicultural awareness

Education

9 semester or 12 quarter units in behavioral or social sciences or related field

Job description

For questions regarding this position, please contact the Recruiter listed in the Supplemental Information section.

About The Position

The Department of Public Social Services seeks Community Services Assistants to join our team. This posting will serve to fill multiple current and upcoming bilingual and non-bilingual Community Services Assistant vacancies in Blythe. This position is for a specific assignment and will not continue beyond June 30, 2027.

Applications will be reviewed in the order of when it was received.

This posting is subject to being closed at a maximum number of applicants.

The ideal applicant will have experience: identifying community needs and assisting in meeting those needs by providing referrals to various available County services; performing a variety of routine support services; and acting as liaison between departmental staff and the community.

Meet the Team!

We have served Riverside County for a century and now help more than 1 million people each year access vital services in the tenth most populous county in the nation.

With over 4,000 employees, we support working class individuals and families who are struggling with low income. We offer access to health care coverage, temporary financial assistance, employment programs and training, and services that protect children and adults from abuse and neglect. We do all of this through our five divisions: Administration, Adult Services, Children’s Services, Self Sufficiency, and Fiscal and Forecasting.

Our mission is to support and improve the health, safety, well-being and independence of our county’s individuals and families. We work according to 7 values: Accountability, Collaboration, Respect, Integrity, Diversity, Learning and Customer Focus. We are an innovative organization where caring professionals collaborate to provide the most effective solutions to customers.

Examples Of Essential Duties

• Provide basic information and educational materials of departmental and program services; help the community, clients and/or the public understand policies and procedures.
• Establish effective lines of communication between the department, community, clients, and/or the public; provide feedback, both verbally and in writing, to appropriate professional staff members regarding the community, clients, and/or the public response to program services.
• Conduct formal and informal meetings to provide information to individuals regarding problems they are experiencing; interview clients and/or the public to gather basic information; assist the public in completing necessary forms and paperwork.
• Track and log appropriate information (e.g., individuals contacted, services provided, participant information, verification of eligibility, and/or resources utilized).
• Supervise the behavior and conduct of minors in various situations.
• Monitor and report to professional staff on client and/or the public progress and adherence to rules of established agreements, responses and interactions during approved family visitations.
• Identify and report problem situations to professional staff; log appropriate information and progress reports.
• Schedule appointments for services and refer clients and/or the public to other agencies when appropriate.
• Coordinate and/or provide necessary transportation to clients and/or the public; assist professional staff by making home visits.
• Perform computer inquiries, records and/or background checks on clients and/or the public.
• Initiate and compose routine correspondence; compile a variety of narrative and statistical reports; locate, receive, obtain, and/or file court dockets; prepare list of dockets not received.
• Review register of action; track cases on a monthly basis to remind professional staff of cases needing progress reports; maintain and update files.
• Assist in coordinating community events including scheduling, outreach and logistics; maintain and update records related to participation, outcome and public feedback.
• Provide support and educate participants regarding Department outreach services, education events and/or programs.

Minimum Qualifications

OPTION I

Experience: Six months of public contact.

OPTION II

Education: Completion of 9 semester or 12 quarter units from an accredited college or university, preferably with coursework in behavioral or social sciences, or a related field to the assignment.

ALL OPTIONS

Knowledge of: The basic needs and problems of disadvantaged groups and various other groups (e.g., the elderly); multi-cultural and ethnic differences.

Ability to: Learn basic principles of various human services programs; understand the cultural and social factors affecting behavior patterns; effectively communicate social, cultural and behavioral facts to professional staff and community members; communicate effectively and establish and maintain good relations with a wide range of social and ethnic groups; obtain and record accurate information.

SUPPLEMENTAL INFORMATION

For questions regarding this recruitment

Contact the recruiter, Ahjah Davis-Solomon: [e-mail], [phone] with any questions regarding this recruitment. Please allow 1-2 business days for a response to general inquiries.

APPLICATION INFORMATION

Veteran's Preference

The County has a Veterans Preference Policy applicable to new hires. To qualify, attach the required documents to your job application. Documents include a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service. For spousal preference, and as applicable, the following documents: a copy of your marriage certificate, spouse's death certificate, a letter of spouse's disability and/or letter of service-related death (if available) from the U.S. Veteran's Administration. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. For complete details and documentation requirements, please review the Veterans Preference Policy, C-3 here: https://rivcocob.org/board-policies

Reasonable Accommodations

The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disability

Proof of Education

If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators, Inc. (AICE).

Work Authorization Requirement

Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas.

Equal Opportunity Employer

The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.

Pre-Employment

All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.

Probationary Period

As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.

General Information

Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies. Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.

Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com.

If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at [e-mail] or toll-free 1-855-524-5627.