Temporary Community Liaison

Victorian Senior Care; Garner (NC); On-site; USD 42,000 - 68,000; Full time

Job summary

Victorian Senior Care in Garner, NC is seeking a Community Liaison to assess resident needs, verify care placement, and ensure ongoing quality of care throughout the stay. You will be the primary contact for referrals, tours, and admissions, building trusted relationships in the community.

This role rewards a proven sales mindset with incentive pay and commission on first month's cost of care for moves. You must be able to travel up to 50% and maintain schedules, paperwork, and compliance while

Qualifications

• Must have a High School Diploma or GED; some college is preferred.
• Must possess proven skills in sales, written and verbal communication, organization and evaluation.
• Must have the ability and willingness to perform cold calls and telephone sales calls.
• Must possess good computer skills with emphasis on working in spreadsheets.

Responsibilities

• Create a network of referral sources
• Track leads and commitment rates
• Conduct tours of the facility
• Assess potential residents to ensure the facility can meet their needs
• Meet sales goals
• Verify financial resources of referrals
• Facilitate the admission and ensure all paperwork is completed as required
• Monitor guest-relations program with staff in facility
• Perform other duties as required by circumstances
• Help maintain the self-respect, personal dignity and physical safety of each resident
• Be familiar with and able to apply all the home's accident, fire safety, OSHA and emergency procedures
• Be familiar with the Adult Care Home Residents' Bill of Rights and assist residents with exercising these rights
• Assure careful treatment of Adult Care Home equipment and utilization of supplies
• Be responsible for reading and adhering to all Adult Care Home and employee policies
• Participate in job-related continuing education as required

Skills

Sales experience

Written and verbal communication

Organization skills

Cold calls

Telephone sales

Computer skills

Driving

Education

High School Diploma or GED

Some college is preferred

Tools

Spreadsheets

Job description

Overview

The objective of the Community Liaison is to ensure assessment of Resident needs, correct level of care placement, verification of financial resources and continue quality of care throughout stay within our VSC home.

You will receive incentive pay based on the number of current residents PLUS up to 20%* commission on first month's cost of care per move-in!

Responsibilities

As the “maestro” of admissions, the Community Liaison serves as a link between residents of a particular community at large to the VSC Community. Their role is maintaining and promoting relationships within the community of which they serve and the Victorian Senior Care Community assigned. This position is the first person a referral sees and remains the point of contact through admission.

This position will:

• Create a network of referral sources


• Track leads and commitment rates


• Conduct tours of the facility


• Assess potential residents to ensure the facility can meet their needs


• Meet sales goals


• Verify financial resources of referrals


• Facilitate the admission and ensure all paperwork is completed as required


• Monitor guest-relations program with staff in facility


• Perform other duties as required by circumstances


• Help maintain the self-respect, personal dignity and physical safety of each resident


• Be familiar with and able to apply all the home's accident, fire safety, OSHA and emergency procedures


• Be familiar with the Adult Care Home Residents' Bill of Rights and assist residents with exercising these rights


• Assure careful treatment of Adult Care Home equipment and utilization of supplies


• Be responsible for reading and adhering to all Adult Care Home and employee policies


• Participate in job-related continuing education as required

*HR representive can give more details for incentive and commission pay.

Qualifications

• Must have a High School Diploma or GED; some college is preferred.


• Must possess proven skills in sales, written and verbal communication, organization and evaluation.


• Must have the ability and willingness to perform cold calls and telephone sales calls.


• Must possess good computer skills with emphasis on working in spreadsheets.


• Must be goal oriented and competitive.


• Must be willing to travel up to 50% of the time


• Must be able to push, pull, carry and lift up to 50 pounds


• Must secure two-step tuberculin skin test (first test prior to hire and second test within two weeks of first test).


• Must have no substantiated findings on the NC Personnel Registry or Health Care Program.


• Must have clear SBI and DMV records and maintain this status during period of employment.


• Must have a valid NC Driver's License.


• Must have had at least 8 years of driving experience, as this is a requirement of company's liability insurance carrier.