Sales Counselor - Full Time

US Lawns; Williamsburg, Northern (VA, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Retirement matching 403(b)

Life insurance

Holiday pay

Job summary

WindsorMeade Williamsburg is seeking an energetic Full Time Sales/Admissions representative to guide families through the senior living decision process, qualify prospects financially and clinically, and help secure residency agreements that meet occupancy goals.

You will handle inquiries, conduct tours, coordinate events, and manage follow-ups using the lead system while delivering excellent service, maintaining confidentiality, and collaborating with the community team to support resident

Qualifications

• Bachelor's degree preferred, in business/marketing or related field.
• 2+ years of sales/marketing experience required, preferably in long-term care or senior housing.
• Excellent computer skills with proficiency in Word, Excel, PowerPoint, Outlook.

Responsibilities

• Receives and processes inquiries; determine financial/clinical suitability and guide next steps.
• Coordinate and conduct the sales process to residency agreements with accuracy.
• Conduct tours and off-site visits to prospects or families as requested.
• Follow up on inquiries to generate tours, deposits, and move-ins.
• Track prospects, occupancy, turnover, and market trends; support events and collateral.

Skills

Marketing/sales expertise

Interpersonal skills

Customer service

Office software proficiency

Education

Bachelor's degree in business/marketing or related field

Tools

Microsoft Office Suite

Job description

Full time schedule New

• Full Time 8:00am -4:30pm

Job Description

Use your interpersonal skills to connect with older adults and their families; helping them determine if our community will provide the services and lifestyle they desire. Performs all the duties of a full-service sales representative in all aspects of the sales and admissions process to generate revenue for the organization while maintaining the set budget annual occupancy rate. The representative meets established monthly reserved and sales goals by following the strategies of Action Selling established by the organization.

Job Duties (Essential)

1. Receives and processes initial inquiries in the form of telephone calls, written request, emails, and visits. During discovery, the representative will determine if the community is appropriate for the prospect financially as well as health qualification. The representative must exercise professional judgment to suggest and assist the prospect with more suitable options for their research.
2. Coordinate and conduct the sales process with consistency and accuracy, while remaining focused on the prospective resident’s satisfaction and peace of mind.
3. Conduct off-site visits and appointments to prospects or family members at their request to sign residency agreements, complete discovery process in home, and deliver marketing gifts.
4. Promptly and consistently following-up on inquiries will result in initial tours and presentations, priority list deposits, and ultimately future sales of residences.
5. Flexible hours for scheduled tours at the community, as well as availability for scheduled weekend appointments to accommodate working family members.
6. Evaluates each vacated residence to determine what must be done to successfully sell to the next prospective resident, including making decisions regarding fixtures and finishes in turnovers and renovations.
7. Continue the ongoing process of learning and developing skills to utilize the lead management database to track calls and presentations to generate sales.
8. Tracks and reports on prospects, occupancy, trends, turnover, unit status, and inventory.
9. Assist in coordinating and planning special events and program and creation, development, and editing of collateral sales materials.
10. Participates in all scheduled marketing events.

Qualifications

1. Marketing/sales expertise specialized in senior housing with the ability to manage all aspects of the sales process, initial prospect to move-in.
2. Knowledge of sales concepts and marketing.
3. Experience with long-term care sales and settings.
4. Excellent computer skills with proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and sales software.
5. Very strong attention to detail and high regard for confidentiality.
6. Excellent interpersonal skills to communicate with visitors, residents, and family members as well as community team members.
7. Exceptional customer service and phone skills.
8. Ability to communicate data and numbers to various audiences in written and verbal form.

EDUCATION, EXPERIENCE, CERTIFICATION AND LICENSURE REQUIREMENTS

1. Bachelor’s degree in business/marketing or related field preferred.
2. 2+ years of sales/marketing experience required, preferably in long-term care setting or senior housing.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

1. May include frequent lifting (up to 20lbs).
2. Extensive walking, bending, stooping, standing.
3. Ability to work in a fast-paced environment with multiple tasks.
4. Ability to work inside and outside to effectively make rounds daily throughout the facility and to respond to problems and emergencies.
5. Universal staffing, holiday, inclement weather, and a flexible work schedule are required.

INDD

Benefits

• Double Time when working designated holidays Holiday Pay — for non-exempt team members
• PTO with a Cash Out option available
• 8 Federal Holidays, including Martin Luther King Day and Juneteenth
• One Paid Personal Day per year
• Free parking available
• 6% Retirement Matching 403(b)
• PayActiv – Cash advance on your paycheck available
• Employee Assistance Program – LifeSolutions EAP
• Full Health, Dental, and Vision Insurance options are available for individuals or families
• Zero cost to team members: $50,000 term life insurance policy
• Short-term Disability Insurance available
• Immunizationsavailable
• Tuition Assistance Program available
• Team Member referral bonus available
• EVEN MORE BENEFITS AVAILABLE Depending on location.

Company Description

Williamsburg's newest CARF accredited community and a top workplace award winner! At WindsorMeade Williamsburg our team members are dedicated to creating a community where age does not define the person. Our mission of Enriching Life’s Journey guides our team in delivering service that focus on autonomy and self-direction, whether that is done in our residents’ villas, apartments, assisted living, memory support or nursing residences.Our values of Culture, Stewardship, Partnership, Diversity, Hospitality and Quality form a framework for everything we do.If you possess strong professional skills and a desire to serve others by promoting person centered services in a team environment, we invite you to continue with this job application.

Vaccination Requirement

Employees hired for this position will be required to follow Pinnacle Living’s company-wide policies of being or becoming fully vaccinated against the annual flu, each subject to potential accommodation for medical reasons or religious beliefs.