Temporary Call Center Agent- Medicare Sales Support (Remote)

UPMC; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

UPMC recherche un Agent d'Appel Temporaire pour le support des ventes Medicare, un rôle à distance offrant un taux horaire de 18$. Les responsabilités incluent la gestion d'appels entrants et sortants ainsi que l'assistance à l'inscription des bénéficiaires. Ce poste flexible nécessite un minimum d'expérience en service client et une bonne connaissance des termes Medicare.

Qualifications

• Expérience en service client (6 mois minimum).
• Connaissance en terminologie Medicare est un plus.
• Capacité à travailler de manière autonome et à prendre des décisions.

Responsibilities

• Répondre et documenter les appels entrants des clients.
• Effectuer des appels sortants pour soutenir les initiatives de vente.
• Communiquer des informations sur Medicare et les produits associés.

Skills

Customer service

Proficiency in typing

Knowledge of Medicare terminology

Education

High School diploma or equivalent

Tools

MS Office

Job description

Temporary Call Center Agent - Medicare Sales Support (Remote)

Join us as a Temporary Call Center Agent - Medicare Sales Support (Remote) at UPMC.

This role involves providing excellent customer service from your home, supporting callers and assisting with Medicare Advantage products. Responsibilities include answering inbound calls, conducting outbound campaigns, and enrolling beneficiaries over the phone.

The position offers a flexible schedule between 8 am - 8 pm, including evenings and weekends, with up to 6 months duration and potential for permanent employment. The pay rate is $18/hr, and it is a remote position within the US, subject to internet speed and latency requirements.

Responsibilities:

• Answer, document, and triage incoming calls from prospective customers.
• Conduct outbound calls using scripts to support sales initiatives.
• Communicate information regarding Medicare and related products effectively.
• Manage sales lead information in CRM systems.
• Perform data entry projects as needed.

Qualifications:

• High School diploma or equivalent preferred.
• Proficiency in typing, Windows, and MS Office.
• Minimum 6 months of customer service experience, call center experience preferred.
• Knowledge of Medicare or insurance terminology is a plus.
• Ability to work independently and make decisions.
• Act 34 Criminal Clearance required.

Note: Satellite, hotspot, DSL internet services are not suitable for this role. Minimum internet speed and latency requirements apply.