Temporary B2B and Direct Sales Customer Service Specialist

Pho Prime, LLC; Omaha (NE); On-site; USD 32,000 - 42,000; Full time

Job summary

Omaha Steaks is seeking a Temporary B2B and Direct Sales Customer Service Specialist in Omaha, NE. You will provide customer service and sales support to internal sales representatives and customers, collaborating with the sales staff to meet expectations and with supervisors to improve processes.

You will handle inquiries, resolve order issues for B2B and the Steak Advisor Team, schedule callbacks, monitor agent schedules, and assist with reporting tasks.

Qualifications

• High School diploma or equivalent.
• 2-4 year college degree or equivalent preferred in Business or Marketing.
• 1 year of customer service experience in a sales environment preferred.
• Strong phone and data entry skills.
• Experience with MS Office and Internet.
• Experience with Salesforce, other sales databases.
• AS400 knowledge preferred not required.

Responsibilities

• Provide customer service and sales support to internal sales representatives and customers. Works with the sales staff to ensure customer expectations are met. Works with supervisor to create processes to increase efficiency.
• Serves customers and sales team by handling customer service inquiries and resolving order issues for B2B and the Steak Advisor Team (Account Managers)
• Schedules call back requests for agents
• Monitors agents schedules and reassigns pending callbacks if needed
• Helps monitor support queues for requests to be handled or referred to other areas of the company for resolution
• Assist Operations Team with various reporting tasks
• Special projects as time permits

Skills

Customer service

Communication

Data entry

Education

High School diploma

2-4 year college degree or equivalent preferred in Business or Marketing

Tools

Salesforce

AS400

MS Office

Job description

Temporary B2B and Direct Sales Customer Service Specialist Omaha Steaks

Schedule Full time

Job Type Temporary

Description

Job Summary

• Provide customer service and sales support to internal sales representatives and customers. Works with the sales staff to ensure customer expectations are met. Works with supervisor to create processes to increase efficiency.
• Serves customers and sales team by handling customer service inquiries and resolving order issues for B2B and the Steak Advisor Team (Account Managers)
• Schedules call back requests for agents
• Monitors agents schedules and reassigns pending callbacks if needed
• Helps monitor support queues for requests to be handled or referred to other areas of the company for resolution
• Assist Operations Team with various reporting tasks
• Special projects as time permits

Knowledge, Skills, and Abilities:

• High School diploma or equivalent
• 2-4 year college degree or equivalent preferred in Business or Marketing
• 1 year of customer service experience in a sales environment preferred
• Strong phone and data entry skills
• Experience with MS Office and Internet
• Experience with Salesforce, other sales databases
• AS400 knowledge preferred not required

Special Note:

• Military Veterans and their spouses are encouraged to apply.

Location

10909 John Galt Blvd. Omaha, Nebraska 68137

Job Summary

• Provide customer service and sales support to internal sales representatives and customers. Works with the sales staff to ensure customer expectations are met. Works with supervisor to create processes to increase efficiency.

Essential Job Duties:

• Serves customers and sales team by handling customer service inquiries and resolving order issues for B2B and the Steak Advisor Team (Account Managers)
• Schedules call back requests for agents
• Monitors agents schedules and reassigns pending callbacks if needed
• Helps monitor support queues for requests to be handled or referred to other areas of the company for resolution
• Assist Operations Team with various reporting tasks
• Special projects as time permits

Knowledge, Skills, and Abilities:

• High School diploma or equivalent
• 2-4 year college degree or equivalent preferred in Business or Marketing
• 1 year of customer service experience in a sales environment preferred
• Strong phone and data entry skills
• Experience with MS Office and Internet
• Experience with Salesforce, other sales databases
• AS400 knowledge preferred not required

Special Note:

• Military Veterans and their spouses are encouraged to apply.

EEO Statement

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.

EEO is the Law

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