Temporary Ask Us Library Technician

NC State University; Raleigh (NC); On-site; USD 22,000 - 33,000; Part time

Job summary

NC State University in Raleigh, NC seeks a Temporary Ask Us Library Technician in the Libraries' Access Services Department. You will provide information and circulation services at Ask Us service points, assist with opening/closing procedures, and support rapid, high-traffic operations.

You may supervise student assistants, serve as Service Manager on duty, and deliver virtual reference via chat and in-person help to faculty, students, and staff.

Qualifications

• Demonstrated experience providing excellent public service in an academic setting.
• Ability to manage multiple priorities in a high-volume environment.
• Familiarity with library resources, research tools, and online systems.
• Ability to foster a welcoming environment for students, faculty, staff and visitors.
• Strong organizational, collaborative, and problem-solving skills.

Responsibilities

• Provide information and circulation services at the Ask Us service points.
• Serve as the Service Manager on duty, supervising Student Assistants.
• Deliver virtual reference via Ask Us chat and in-person reference to faculty, students and staff.
• Monitor and troubleshoot patron computing and printing; uphold library policies.

Skills

Public service

Multitasking

Library resources

Belonging

Organization

Collaboration

Problem-solving

Education

Bachelor’s degree

Job description

Position Information

Posting Number

Posting Number PG196235TM

Position Number

Position Number 25MR1026

Position Type

Position Type Temporary

This position serves as Ask Us Technician for the Libraries in the Access Services Department.
The incumbent provides information and circulation services, including opening and closing procedures, at the Ask Us service points, fast-paced environments where people go to get help, whether it’s finding a book or signing up for a technology consultation.
The incumbent(s) will act as the Service Manager on duty at the service desk, responsible for supervising Student Assistants and ensuring Libraries policies and procedures are followed.
The incumbent(s) also provide virtual reference through our Ask Us chat service as well as in person basic reference services to faculty, students, and staff.
The position monitors and troubleshoots patron computing, printing, and staff computing tools, resolves problems for clients, and assists in ensuring the safety and security of people and materials in a high-volume, high-technology research library.
The incumbent uses independent judgment and navigates ambiguity to enable excellent user experiences and make the hard things easy for the NC State community.

Is Time Limited

Is Time Limited No

Wolfpack Perks and Benefits

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

• Attend non-revenue generating sporting events for free.

Attain Work-life balance with our Childcare discounts , Wellness & Recreation Membership , and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Department Information

Job City & State

Department

Department Access Services

System Information

Classification Title

Working Title

Working Title Temporary Ask Us Library Technician

Position Information

Requirements and Preferences

Work Schedule

Other Work/Responsibilities

Previous experience working in a library.

Department Required Skills

• Demonstrated experience providing excellent public service in an academic setting, with an understanding of college students’ information and learning needs.
• Proven ability to manage multiple priorities in a high-volume environment, exercising sound judgment and maintaining accurate records, with the ability to work both independently and as part of a team.
• Familiarity with library resources, research tools, and complex online systems, along with competence in using common technologies.
• Ability to foster a welcoming environment of belonging for the student, faculty, staff, and visitor community.
• Strong organizational, collaborative, and problem-solving skills, with the ability to interpret policies, communicate procedures clearly, and resolve issues with sound judgment.

Preferred Years Experience, Skills, Training, Education

Bachelor’s degree. Basic technological skills including an awareness of new and academic technologies.

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at [phone] or [e-mail].
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.