Temp-to-Perm Bilingual CSR – Hybrid (Spanish/English)

Salt River Project (SRP); Mesa (AZ); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical benefits from day one

Sick time accrual for temporary full‑t

401(k) with employer match

SRP Pension Plan

Employee Resource Groups

Job summary

Salt River Project (SRP) is seeking a bilingual Customer Service Representative in a hybrid role based near Mesa, AZ. You will handle customer inquiries about rates, policies, and services, and assist with billing, payments, and account information.

The position requires a high school diploma and prior CSR experience, with training in the SRP contact center. After training, two days per week onsite and the remainder from home are expected, in a flexible schedule.

Qualifications

• Experience as a Customer Service Representative or similar role.
• Bilingual English/Spanish required; English and Spanish fluency expected.

Responsibilities

• Receive, research and resolve customer inquiries, complaints, and requests.
• Update customer account information to ensure accurate billing and services.
• Assist with establishing new accounts and coordinating with departments.

Skills

Customer service

Bilingual English/Spanish

Communication skills

multitasking

Education

High school diploma or GED

Job description

Salt River Project (SRP) is seeking a bilingual Customer Service Representative in a hybrid role based near Mesa, AZ. You will handle customer inquiries about rates, policies, and services, and assist with billing, payments, and account information.

The position requires a high school diploma and prior CSR experience, with training in the SRP contact center. After training, two days per week onsite and the remainder from home are expected, in a flexible schedule.