Hybrid Customer Service Rep (Temp to Perm)

Salt River Project (SRP); Mesa (AZ); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical benefits from day one

Sick time accrual for full-time temps

401K with employer matching

Pension Plan (after 1 year)

Employee Resource Groups

Job summary

Salt River Project (SRP) in Mesa, AZ, is hiring a Customer Service Representative for a temporary full-time role with potential to become regular.

This position supports a hybrid work model, with on-site training in Mesa and subsequent remote work days. You will handle customer inquiries, assist with billing, and process payments while ensuring accuracy and compliance with SRP policies.

Qualifications

• High school diploma or GED required.
• Experience as a customer service representative or related role.

Responsibilities

• Handle inquiries, complaints and requests from customers by multiple channels.
• Research and update customer account information to ensure accurate billing.
• Assist with new accounts and service programs and coordinate with municipalities.
• Prepare reports and statistics as required.
• Apply credit policies per company procedures.
• Respond to payments, balances and usage inquiries.
• Coordinate field orders and dispatch field personnel when needed.
• Perform cashiering duties and daily cash balancing.

Skills

Customer service

Communication

Phone support

Education

High school diploma or GED

Job description

Salt River Project (SRP) in Mesa, AZ, is hiring a Customer Service Representative for a temporary full-time role with potential to become regular.

This position supports a hybrid work model, with on-site training in Mesa and subsequent remote work days. You will handle customer inquiries, assist with billing, and process payments while ensuring accuracy and compliance with SRP policies.