Temp. Medical Office Receptionist

Washington Health Medical Group; Fremont (CA); On-site; USD 34,440 - 41,328; Full time

Job summary

Washington Health Medical Group is seeking a dedicated Patient Service Coordinator in Fremont, CA. In this full-time role, you will be the first impression of the clinic, managing front desk activities like patient check-ins, appointment scheduling, and insurance verification.

The ideal candidate is a high school graduate with 2 years of customer service experience. This position offers a dynamic work environment with a salary of $27.00 per hour.

Qualifications

• 2 years of experience in customer service.

Responsibilities

• Acts as first impression of clinic and ensures patient satisfaction.
• Performs all roles needed for the front desk including patient check-ins.
• Maintains clean waiting room and working areas.

Skills

Communication proficiency

Ethical Conduct

Flexibility

Initiative

Time Management

Education

High school graduate or GED

Job description

Job Title

Patient Service Coordinator

Job Category

Front Office Clinic

Reports To

Lead or Assistant Manager

Position Type

Full Time Position

Supervisory Responsibility

This position has no supervisory responsibilities

Exempt/Non-Exempt

Non-Exempt

Job Description

Acts as first impression of clinic and WTMF as a whole. Ensures every interaction promotes the Patient First Ethic. Performs all roles needed for the front desk: screening, greeting, registration, booking appointments, insurance verification, processing paperwork, checking in, checking out, collecting payment, assisting in MyChart registration, obtaining authorizations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Checks in patient in the Epic system which includes: reviewing and updating demographic information, verifying insurance, scanning copies of insurance cards, collecting co-pays and balances from patients.


2. Instructs and assists new patients on the proper completion of their new patient paperwork.


3. Continually monitors the schedule and communicates changes to patients.


4. Maintains clean waiting room and working areas.


5. Answers telephone, schedules appointments, screens calls, provides information or routes calls to the appropriate person.


6. Prepares mailing of forms for new patients to be complete, or directs patient to the website to download the forms.


7. Reviews and preps each patient chart before the visit.


8. Performs opening and closing standard procedures.


9. Checks for current referrals and/or authorizations for applicable patients. Obtains new referrals from primary care physician as necessary per office site.


10. Photocopies and faxes various documents as necessary.


11. Completes check out process including scheduling return appointments. When applicable, direct schedules appointments into other WTMF clinics.


12. Performs related tasks and assignments as necessary.


13. Complies with established organizational policies and procedures of WTMF.

Salary: $27.00 per hour

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee may occasionally lift up to 25 pounds.

Qualifications and Education Requirements

1. High school graduate or GED.


2. 2 years of experience in customer service.

Preferred Skills

1. Communication proficiency


2. Ethical Conduct


3. Flexibility


4. Initiative


5. Time Management