Temp IT Service Desk Coordinator (Windows & Mac) - 3 days/wk

Laerdal Medical; Village of Wappingers Falls (NY); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Generous PTO & Holidays

Hybrid/Compressed Work Week

Medical, Dental, Vision

401k with Employer Match

Job summary

Laerdal Medical is seeking a temporary IT Service Desk Coordinator to provide day-to-day technical support for internal users. This on-site role focuses on first contact for hardware, software, and tech issues, with troubleshooting, device setup, and ticket management.

The position runs through 2026 with a 3-day-per-week in-office schedule. The ideal candidate has 1–3 years in help desk or service desk, is customer-focused, and can adapt to established processes while supporting Windows and Mac

Qualifications

• Associate's degree or technical certification preferred.
• 1-3 years of experience in a help desk or service desk role.
• Experience supporting Windows and Mac operating systems.
• Familiarity with Microsoft 365 applications and common business technologies.
• Experience using ticketing systems and IT support tools.
• Strong troubleshooting, problem solving, organizational, and communication skills.
• Ability to manage multiple requests in a fast-paced environment.
• Customer-focused with the ability to work independently and in a team.

Responsibilities

• Respond to user requests via phone, email, ticketing systems and other channels.
• Troubleshoot and resolve basic hardware, software, and technology issues.
• Escalate complex issues to appropriate IT resources.
• Provide professional, timely, customer-focused support.
• Assist with setup, configuration and deployment of computers and peripherals.
• Support Windows and Mac devices with basic troubleshooting and maintenance.
• Log, update and track support requests in the ticketing system.
• Document troubleshooting activities and resolutions.
• Follow established IT procedures and support processes.
• Track IT equipment inventory and assist with asset deployment and record updates.

Job description

Laerdal Medical is seeking a temporary IT Service Desk Coordinator to provide day-to-day technical support for internal users. This on-site role focuses on first contact for hardware, software, and tech issues, with troubleshooting, device setup, and ticket management.

The position runs through 2026 with a 3-day-per-week in-office schedule. The ideal candidate has 1–3 years in help desk or service desk, is customer-focused, and can adapt to established processes while supporting Windows and Mac