Temp Customer Ops Specialist – Fulfillment & Engraving

Movado Group Inc.; Moonachie (NJ); On-site; USD 25,000 - 28,000; Part time

Job summary

Movado Group Inc. is seeking a Temporary Customer Operations Representative to support the order fulfillment process, respond to inquiries, and coordinate with internal teams. The role may also involve engraving duties and various Distribution Center responsibilities.

You will partner with Sales and brands, managing orders from entry through delivery, ensuring on-time fulfillment and high customer service levels in a fast-paced environment.

Qualifications

• Minimum of two years of customer service experience in a similar position.
• Must be able to speak English effectively to communicate with customers, sales professionals, and internal business partners.
• High school diploma or equivalent required.
• College or university degree preferred.
• Results-oriented with a strong work ethic and positive attitude.
• Strong analytical, decision-making, and problem-solving skills.
• High degree of customer focus.
• Ability to multitask in a fast-paced, high-volume environment.
• Self-starter who can work independently with minimal supervision.
• Flexibility to work extended hours, evenings, or weekends as business needs require.
• SAP experience preferred.

Responsibilities

• Receive, scan, and track inbound and outbound orders.
• Perform quality-control checks for engraving and outbound shipments.
• Prepare watches and materials for engraving.
• Operate engraving software and machinery as needed and troubleshoot basic issues.
• Verify engraving information from Pulse ID.
• Ensure engraving meets accuracy, placement, and quality standards.
• Escalate engraving issues through the designated Slack channel.
• Assist in other areas of Distribution Operations as needed.
• Communicate and coordinate with brands and Sales regarding daily priorities, customer needs, advertising requirements, and cancel dates.
• Partner with the Intercompany Logistics team to resolve product availability issues.
• Coordinate with Distribution to ensure accurate and timely delivery of customer orders, including VAS items and special requirements.
• Handle escalated customer and sales professional issues with professionalism and a high level of customer service.

Skills

Customer service

English communication

Teamwork

Problem solving

Multitasking

Independent worker

Flexibility

Education

High school diploma or equivalent

College or university degree preferred

Tools

Microsoft Outlook

SAP experience

Job description

Movado Group Inc. is seeking a Temporary Customer Operations Representative to support the order fulfillment process, respond to inquiries, and coordinate with internal teams. The role may also involve engraving duties and various Distribution Center responsibilities.

You will partner with Sales and brands, managing orders from entry through delivery, ensuring on-time fulfillment and high customer service levels in a fast-paced environment.