Temp Client Collections Specialist II

NeoGenomics Laboratories, Inc.; Fort Myers (FL); Remote; USD 45,000 - 70,000; Full time

Benefits offered by this job

401k match

Employee Stock Purchase Program

Paid time off (16 days) + holidays

Tuition reimbursement

Career development programs

Wellness courses

Job summary

NeoGenomics Laboratories, Inc. seeks a Temp Client Collections Specialist II to manage client-billed AR and drive timely payments from clients across the United States.

This remote role emphasizes accurate documentation and cross-team coordination to meet cash and aging objectives. Ideal candidates will have at least 2 years in client collections, healthcare billing experience, and strong negotiation and communication skills to maintain professional client relationships while ensuring HIPAA

Qualifications

• Associate degree or equivalent experience required.
• Minimum 2 years in client collections or accounts receivable in healthcare or related industry.
• Experience handling aging portfolios and B2B collections preferred.
• Healthcare billing experience desired in laboratory/diagnostic settings.
• Strong client service, negotiation and follow-up skills.
• Proficiency in Excel, Word, Outlook and billing systems.

Responsibilities

• Manage a portfolio of client-billed AR and prioritize collection activities.
• Contact clients to obtain payment status, secure commitments and resolve overdue balances.
• Review aging reports, invoices, statements, and notes before outreach.
• Identify invoice disputes and payment barriers to determine appropriate actions.
• Coordinate with Cash Application, Billing, Sales, and other teams to resolve discrepancies.
• Document collection contacts and outcomes accurately in designated systems.
• Monitor payment commitments and follow up on missed or partial payments.
• Provide supporting documentation to facilitate payment and respond to client inquiries.
• Escalate high-risk or unresponsive accounts per procedures.
• Support month-end collection activities and cash flow reporting.

Skills

Negotiation

Client service

Communication

Microsoft Excel

Billing systems

Time management

Education

Associate degree in Business, Finance, Accounting, Healthcare Administration, or related field

Equivalent relevant experience

Tools

Billing systems

Microsoft Excel

Job description

Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.

We believe in career development and empowering our employees. Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base! We have highly competitive benefits with a variety HMO and PPO options. We have company 401k match along with an Employee Stock Purchase Program. We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays. We offer wellness courses and have highly engaged employee resource groups. Come join the Neo team and be part of our amazing World Class Culture!

NeoGenomics has an opening for a Temp Client Collections Specialist II who wants to continue to learn in order to allow our company to grow. The ideal candidate will be located remotely within the United States.

Now that you know what we're looking for in talent, let us tell you why you'd want to work at NeoGenomics:

As an employer, we promise to provide you with a purpose driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory.

Position Summary

The Client Collections Specialist II manages client-bill cash collection activities across an assigned accounts receivable portfolio. The role follows up on outstanding balances, resolves payment barriers and account discrepancies, secures payment commitments, supports accurate cash application, and delivers timely client service while meeting cash, aging, and compliance objectives.

Core Responsibilities

• Manage an assigned portfolio of client-billed accounts receivable and prioritize collection activities based on balance, age, risk, and payment history.
• Contact clients through approved channels to obtain payment status, secure payment commitments, and resolve overdue balances.
• Review aging reports, invoices, statements, account notes, contracts, and payment history prior to collection outreach.
• Identify invoice disputes, missing documentation, pricing questions, purchase-order issues, unapplied cash, and other barriers to payment.
• Coordinate with Cash Application, Billing, Sales, Client Services, Contracting, and other teams to resolve account discrepancies.
• Document collection contacts, client responses, payment commitments, disputes, and next actions accurately and promptly in designated systems.
• Monitor payment commitments and follow up immediately on missed or partial payments.
• Provide invoice copies, statements, account reconciliations, and supporting documentation needed to facilitate payment.
• Research unidentified or misapplied payments and assist in their resolution.
• Escalate high-risk, delinquent, disputed, or unresponsive accounts according to departmental procedures.
• Support client account reviews and communicate clear payment expectations and resolution plans.
• Analyze portfolio trends and report collection status, payment risk, disputes, and projected cash flow to management.
• Meet established cash collection, aging reduction, productivity, documentation, and follow-up goals.
• Contribute to month-end collection activities and timely resolution of accounts affecting cash performance.
• Provide professional, solutions-oriented client service while maintaining appropriate collection urgency.
• Assist with peer training, account review, quality checks, and process improvement initiatives.
• Maintain confidentiality and compliance with HIPAA, company policies, and applicable collection requirements.
• Perform additional collection, account reconciliation, reporting, and special-project responsibilities as assigned.
• Support portfolio coverage and priority collection campaigns as business needs require.
• Participate in client meetings focused on payment resolution, account reconciliation, or collection process improvement as needed.

Experience, Education and Qualifications

• Associate degree in Business, Finance, Accounting, Healthcare Administration, or a related field, or equivalent relevant experience required.
• Minimum of 2 years of related experience in client collections, accounts receivable, billing, credit, reimbursement, or the healthcare industry.
• Experience managing an aging portfolio and conducting business-to-business collection follow-up preferred.
• Laboratory, diagnostic, or healthcare billing experience desired.
• Demonstrated ability to balance payment recovery, account resolution, and professional client relationships.
• Strong client service, negotiation, follow-up, and conflict-resolution skills.
• Working knowledge of accounts receivable, aging analysis, invoicing, cash application, credits, adjustments, write-offs, and payment reconciliation.
• Ability to interpret account history, identify payment barriers, and develop appropriate collection actions.
• Strong organizational skills with the ability to manage multiple accounts, deadlines, commitments, and escalations.
• Proficiency in Microsoft Excel, Word, Outlook, and relevant billing or collection systems.
• Clear and professional verbal and written communication skills with clients and internal stakeholders.
• Ability to prepare account summaries, collection status reports, correspondence, and supporting documentation.
• Strong analytical judgment and attention to detail when researching balances, reconciling accounts, and recommending next steps.
• Ability to work independently and collaboratively in a goal-driven environment.

Travel Required

As applicable; limited client-site travel may be requested.

The individual in this position manages client-bill cash collection activities across an assigned accounts receivable portfolio. The role follows up on outstanding balances, resolves payment barriers and account discrepancies, secures payment commitments, supports accurate cash application, and delivers timely client service while meeting cash, aging, and compliance objectives.

Equal employment opportunity, including veterans and individuals with disabilities.

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