Teller / Universal Banker

First State Bank of Louise; Texas; On-site; USD 36,000 - 56,000; Full time

Job summary

The First State Bank of Louise is seeking a Teller/Universal Banker to provide individualized customer service and banking options to individuals and businesses. The role combines traditional teller duties with personal banking responsibilities to offer customers a wider range of services while maintaining core teller functions.

Responsibilities include processing transactions, opening accounts, promoting products, and ensuring accurate and compliant operations in a community-focused bank.

Qualifications

• Requires a high school diploma or GED; college degree preferred.
• Cash handling experience required in lieu of college education.
• Excellent interpersonal and verbal communication skills; customer service mindset.
• Prior banking experience preferred.

Responsibilities

• Maintain exceptional customer service while processing transactions.
• Greet customers, balance cash drawer, and handle routine transactions.
• Promote bank products and generate referrals.
• Open new accounts and assist with deposits and withdrawals.
• Ensure accuracy and compliance with CIP, BSA/AML, and regulations.
• Resolve customer questions and direct inquiries.
• Provide general clerical support as needed.
• Act as a contact for customers opening accounts.

Skills

Cash handling

Interpersonal skills

Customer service

Verbal communication

Banking experience

Education

High School diploma or GED

Associate’s or Bachelor’s degree (preferred)

Job description

The First State Bank first opened its doors in Louise, Texas, on May 7, 1956. Nearly 70 years later, our commitment to providing exceptional customer service is matched only by our resolve to remain an independent community bank. Today, FSB includes 14 branches proudly serving communities throughout the Texas Gulf Coast, Coastal Bend, and South Texas regions. As we continue our growth, we remain committed to our community roots and building our team with passionate, talented professionals who share in our mission as The Friendliest Bank Anywhere.

Job Summary

Teller/ Universal Bankers establish, expand, and maintain customer relationships by providing extensive, personalized service focused on the specific needs of each individual and business banking customer. The Universal Banker position combines the traditional Teller and Personal Banker responsibilities into one position in an effort to offer customers more banking options while still providing traditional teller services.

Duties and Responsibilities

• Upholds the Bank’s standard of exceptional customer service while promptly, and efficiently, processing customer transactions
• Promotes positive public relations by providing professional, pleasant greetings, maintaining eye contact, smiling, and addressing customers by name
• Contributes to the attainment of branch sales goals and related objectives by promoting the Bank’s products and services as well as generating leads and referrals
• Protects the Bank’s financial interests by controlling and balancing the assigned cash drawer and following policies and procedures to minimize losses
• Answers telephone inquiries and direct questions to the appropriate office personnel
• Research customer questions and resolves account issues, when applicable, to help maintain customer relationships
• Performs routine office and clerical duties (i.e. filing signature cards, preparing bank bag pickup, processing night deposits, ATM custodian, etc.)
• Acts as a point-of-contact for customers seeking to open a new account
• Reviews documents for accuracy and/or legal compliance and verifies the identity of account holders
• Complies with all Bank policies and procedures including, but not limited to:
  • BSA/AML, CIP
  • Automated Clearing House (ACH)
  • Regulations CC and DD (Funds availability, Truth in Savings)
• Perform other duties as assigned

Requirements

Qualification, Skills, & Abilities

• High School diploma or GED required, Associate’s or Bachelor’s from an accredited college or university preferred
• Cash handling experience required in lieu of college education
• Excellent interpersonal, customer service, and verbal communication skills
• Prior banking experience highly preferred