Teller (traveling position-North Idaho)

STCU; Coeur d'Alene (ID); Sur place; USD 28 000 - 39 000; Plein temps

Avantages offerts par ce poste

Paid time off

Holiday pay

Medical insurance

Dental insurance

Vision insurance

Life insurance

Training and career development

401(k) matching contributions

Success sharing plan

Résumé du poste

STCU in Idaho is seeking a Teller to serve members accurately and efficiently, offering financial direction and product referrals. This branch-support role travels to STCU branches as needed to provide coverage.

Responsibilities include protecting member information, processing transactions with high accuracy, deepening relationships by explaining products, and upholding STCU’s Here for Good promise. Strong cash handling and customer service required.

Qualifications

• High school diploma or equivalent required.
• Minimum six months customer service in a retail or customer service environment with recent cash handling experience.
• Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams.

Responsabilités

• Identify members/account ownership to ensure proper access and perform transactions with high accuracy per policy.
• Present and explain credit union products and services to meet members' financial needs.
• Deliver unparalleled member experiences and uphold the Here for Good brand promise.

Connaissances

Customer service

Cash handling

Communication skills

MS Office

Formation

High school diploma

Outils

MS Office

Description du poste

STCUis a growing regional organization rated one of the top-performing credit unions in the nation, and named as one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners committed to working hard, with a fun-loving attitude and a desire to make a difference in our members’ lives. We love people who share our passion for integrity, service, innovation, education, people, and celebration.

• Paid time off—plus 11paid holidays!
• Medical, dental, vision and life insurance
• Training and career development
• Success sharing plan
• 401(k) matching contributions

An overview of the benefits can be found here or here: https://stcu.org/here-for-good/about-stcu/careers/benefits

Salary range: $20.42 - $28.58 per hour

Job Description

The Teller position will engage in serving members accurately and efficiently with stated and unstated needs while providing unparalleled service with financial direction, offering appropriate products, and service referrals.

**This is abranch support position that will travel to the Idaho STCU branches to provide coverage as needed.**

Core Job Requirements/Outcomes

• Protect the integrity and confidentiality of our membership by identifying members/account ownership to ensure proper access is upheld. Perform transactional duties to serve members with high accuracy in accordance with credit union policies and procedures as well as adhering to STCU’s balancing standards and proper dual control.
• Deepen member relationships by presenting and explaining credit union products and services to members that meet the members financial needs through positive interactions.
• Exceed service expectations by creating unparalleled member experiences and excellence with every interaction, taking ownership of issues and challenges, increasing member loyalty, and delivering on our Here for Good brand promise.

Other Essential Functions

• Maintain an up-to-date and comprehensive knowledge of all credit union products and services to deepen member relationships.
• Responsible for learning the core skills of the position, along with continuously learning, staying current on regulatory, policy and procedure changes.
• Proactively and efficiently resolve issues/problems with member accounts.

Qualifications

Education:High school diploma or equivalent required.

Job Experience:Minimum six months customer service in a retail or customer service environment with recent cash handling experience.

Software Skills:Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams.

Physical Demands:Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 25 pounds with accommodations.

Work Conditions:Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment.

Travel Demands:Will travel to other branches as part of the Branch Support team.

Additional Information

Please review our website for more information atwww.stcu.org/careers.