Teller Trainer

Sentinel Federal Credit Union; Rapid City (SD); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance & Long-Term Disability

401k

Employee Assistance Program (EAP)

Job summary

Sentinel Federal Credit Union is seeking a Teller Trainer to lead onboarding and ongoing training for tellers, ensuring accuracy and consistent member service across branches.

You will design, deliver, and improve training programs, coach staff, and partner with leadership to align training with operational goals. A passion for helping others learn and building confident teams is essential.

Qualifications

• Two years of experience in a member-facing financial institution role required.
• Previous training, coaching, teaching, or mentoring experience required.
• Strong communication, presentation, and relationship-building skills.
• Patient, approachable, and passionate about helping others learn and succeed.

Responsibilities

• Coordinate and facilitate onboarding and training for new tellers and employees transitioning into teller positions
• Deliver engaging hands-on training covering teller transactions, cash handling, member service, security procedures, and operational policies
• Coach, mentor, and support tellers through ongoing development, retraining, and performance feedback
• Serve as a trusted resource by answering teller questions and providing guidance on procedures, systems, and best practices
• Develop, maintain, and improve training materials, manuals, checklists, and reference guides
• Monitor employee progress and training effectiveness while identifying opportunities for continued development
• Partner with branch leadership to identify training needs and promote operational consistency across all locations
• Travel to branch locations as needed to provide training, coaching, and operational support
• Occasionally provide teller coverage to support staffing needs and ensure exceptional member service
• Participate in meetings, professional development, and continuous improvement initiatives that strengthen our team and member experience.

Skills

Training & coaching

Communication

Mentoring

Customer service

Education

High School Diploma or GED

Job description

Join Our Team as a Teller Trainer!

Box Elder/EAFB | Full-Time (40 hours/week)

Looking for a career where you can make a lasting impact by helping others succeed? At Sentinel Federal Credit Union, we believe great training creates great teams—and you might be just who we need.

Sentinel Federal Credit Union is seeking an enthusiastic, patient, and knowledgeable Teller Trainer to join our Operations team. In this role, you'll help shape the future of our teller staff by coordinating training, coaching employees, and creating engaging learning experiences that build confidence, consistency, and exceptional member service across all branch locations.

Whether you have experience in teller operations, training, coaching, or leadership, this position offers the opportunity to share your expertise, support employee development, and play a key role in strengthening the success of both our team and our members.

This position provides the opportunity to work closely with branch leadership while developing training programs, mentoring new employees, and supporting ongoing operational excellence. If you're passionate about helping others learn, enjoy building relationships, and take pride in creating confident, capable teams, we'd love to hear from you.

Pay Range

• $22.00 - $25.00/hour DOE
• $2.00/hour shift differential for Saturday shifts
• Standard referral bonus eligibility
• Pay range may be negotiable for highly qualified candidates

At Sentinel, our core values are what guide how we work, support one another, and serve our members. As an organization, we are Sentinel STRONG, and in this role, you will help promote those values every day.

Serve

by equipping tellers with the knowledge, confidence, and support they need to provide exceptional service to every member.

Trust

by delivering accurate, consistent training, serving as a reliable resource, and following through on commitments to employees and leadership.

Respect

by creating a positive, encouraging learning environment where every employee is treated with patience, professionalism, and understanding.

Ownership

by taking responsibility for training programs, employee development, and continuously improving the knowledge and performance of our teller team.

Nimble

by adapting training to changing procedures, technology, operational needs, and individual learning styles while helping employees succeed in a fast-paced environment.

Guardianship

by promoting compliance, security, and operational excellence through effective training that protects our members, employees, and the Credit Union's reputation.

Why You’ll Love Working at Sentinel

We invest in our people—because when our employees thrive, our members do too.

Benefits That Actually Matter

• Medical, Dental & Vision Insurance
• Dependent Care & Medical Flex Spending Accounts
• Life Insurance & Long-Term Disability
• Employee Assistance Program (EAP)
• 401k

Time Off & Perks

• 3 weeks of paid time off per year
• Paid holidays & personal days
• Paid volunteer hours
• Inclement weather pay

Growth & Development

• Paid professional development and networking opportunities
• Mentorship program
• Professional book reimbursement
• Strong commitment to internal promotion and career growth

What You’ll Do

• Coordinate and facilitate onboarding and training for new tellers and employees transitioning into teller positions
• Deliver engaging hands‑on training covering teller transactions, cash handling, member service, security procedures, and operational policies
• Coach, mentor, and support tellers through ongoing development, retraining, and performance feedback
• Serve as a trusted resource by answering teller questions and providing guidance on procedures, systems, and best practices
• Develop, maintain, and improve training materials, manuals, checklists, and reference guides
• Monitor employee progress and training effectiveness while identifying opportunities for continued development
• Partner with branch leadership to identify training needs and promote operational consistency across all locations
• Travel to branch locations as needed to provide training, coaching, and operational support
• Occasionally provide teller coverage to support staffing needs and ensure exceptional member service
• Participate in meetings, professional development, and continuous improvement initiatives that strengthen our team and member experience.

Who You Are

• At least 18 years old with a valid driver's license preferred
• High School Diploma, GED, or equivalent required
• Two years of experience in a member-facing financial institution role required
• Previous training, coaching, teaching, or mentoring experience required
• Strong communication, presentation, and relationship-building skills
• Patient, approachable, and passionate about helping others learn and succeed
• Comfortable balancing multiple priorities while maintaining accuracy and organization
• Able to adapt to changing procedures, technology, and operational needs
• Willing to travel between branch locations as needed
• Able to sit, stand, and occasionally lift up to 50 pounds as needed.

What We’re Really Looking For

You’re someone who:

• Enjoys helping others build confidence and develop new skills
• Communicates clearly, patiently, and professionally
• Leads by example through positivity, accountability, and integrity
• Builds trust by being a dependable resource and supportive coach
• Thrives in a collaborative environment and enjoys working with people across multiple locations
• Takes ownership of improving processes, training, and employee development
• Believes that investing in people creates better teams and better member experiences