Teller/Banker

Security Service Federal Credit Union; Portland, Northern (TX, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Security Service Federal Credit Union is seeking a Teller/Banker to welcome members, promote checking/savings accounts, loans, and other services, and build lasting relationships. You will provide universal service, cross-train in teller and banker duties, and help members meet their financial goals in a fast-paced environment.

The role emphasizes confidentiality, customer service excellence, and may require travel to other branches for training and coverage.

Qualifications

• Two years of retail banking, cash handling, customer service and sales, or equivalent experience.
• Customer-centric attitude with confidentiality; proficient in MS Office; detail-oriented in a fast-paced environment.
• May travel to other branch locations for work/training.

Responsibilities

• Deliver the first impression as the member-facing representative of the credit union.
• Promote SSFCU products and services to help members reach financial goals.
• Cross-sell opportunities and educate members on digital services.

Skills

Customer service

Retail banking

Cash handling

Sales

Interpersonal skills

Confidentiality

Communication

Attention to detail

Organizational skills

Flexible schedule

Travel to branches

Education

High school diploma or equivalent

Tools

Excel

Word

Outlook

Job description

What We Require:

• Member Consultant I: High school diploma or equivalent. Minimum of two (2) years of retail banking, cash handling, customer service and sales, or comparable experience.
• A customer‑centric attitude focused on delivering great experiences to our members while maintaining strict confidentiality. Excellent interpersonal and communication skills with a goal‑driven mindset. Proficiency in computer software including Excel, Word, and Outlook. Strong attention to detail, strong organizational skills and the ability to focus in a fast‑paced environment. Able to maintain a flexible work schedule during normal business hours—never work another Sunday! May be required to travel to and from other branch locations for work and/or training.
• At management discretion, an employee may be required to complete, within 180 days of request, federal registration as a Mortgage Loan Originator (MLO) as required by the Secure and Fair Enforcement of Mortgage Licensing Act of 2008 (S.A.F.E. Act). If registered, the employee must maintain active registration, comply with all requirements of the S.A.F.E. Act, and keep the registry updated with significant changes (e.g., name changes and reportable changes to legal or regulatory actions) within 30 days. The employee must also update employment and personal information in the registry as required. If required to register as an MLO, the employee must successfully pass a background check against the U.S. General Services Administration (GSA) Excluded Parties List (EPL), the HUD Limited Denial of Participation List (LDP List), and the Federal Housing Finance Agency’s (FHFA) Suspended Counterparty Program (SCP) list as required by secondary‑market investors and maintain the ability to pass any subsequent background checks against these lists and comply with all their requirements.

Ideal Candidate Will Have:

A desire to learn and grow within the credit union. Prior experience with banking or financial institution core systems and platforms. Experience recommending products and services that meet customers’ needs. Our most successful Teller/Bankers ask appropriate high‑impact questions to discover needs that members didn’t even know they had. Our ultimate goal is to ensure members are aware of what we offer so we can save them time and money.

Who We Are:

Security Service Federal Credit Union is an industry leader that has built a reputation for innovation, strength, and stability. We pride ourselves on discovering and developing employees with exceptional character and a genuine passion for helping others. In return, we deliver a comprehensive total rewards package that supports the financial, physical, and emotional well‑being of our employees.

Our Core Values:

All employees should demonstrate SSFCU core values—Caring, Innovative, Honest, Fair, and Dedicated—while providing enthusiastic, professional, and courteous service to SSFCU members and employees.

What We Offer:

SSFCU offers a comprehensive total rewards package. Benefit options include medical, dental, and vision insurance; health savings and flexible spending accounts; company‑paid employee life insurance; supplemental life insurance plans; supplemental insurance plans for hospital and critical‑accident coverage; short‑term disability; company‑paid long‑term disability; paid sick and safe leave; paid vacation; 401(k) match with immediate vesting; tuition reimbursement; employee tenure and award programs; access to an on‑site fitness center or gym‑membership reimbursement program. Employees can participate in our award‑winning Total Wellbeing program focusing on physical, financial, and emotional well‑being. We invest in our communities through our Volunteer Corps and in our employees through ongoing growth and development opportunities.

Additional Information:

We are an EEO Employer that provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.

Overview:

As a Teller/Banker, you will often deliver the very first impression of the credit union to our members (credit union lingo for customers). You will become an expert and champion of Security Service products and services to help our members reach their financial goals. You will build and nurture long‑lasting relationships by promoting our checking and savings accounts, loans, credit cards, and insurance services, to name a few. You will only offer products and services that meet our member’s needs and contribute to their financial success. You will be a team player and support the credit union in becoming America's Best by meeting sales goals, proactively identifying cross‑sell opportunities, and educating members on digital services available to them. You will provide "universal" service and will be cross‑trained in both teller and banker functions to better serve our members. This means additional learning and growth opportunities for you!

Completes any other job‑related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization’s Values.