Teller

Sentinel Federal Credit Union; United States; On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

3 weeks paid time off per year

Paid professional development opportunities

Job summary

Sentinel Federal Credit Union is seeking a friendly and dependable Teller to join our team in Rapid City, Box Elder, or EAFB. This full-time position (40 hours/week) offers a pay range of $17.55–$18.00/hour for candidates without experience and up to $19.50+/hour for experienced candidates. You’ll be key in helping our members with daily financial transactions and building lasting relationships.

We value service, trust, respect, and growth, providing medical benefits, paid time off, and extensive professional development opportunities.

Qualifications

• At least 18 years old with a valid driver's license preferred.
• Previous customer service and cash handling experience preferred.
• Comfortable learning new financial systems and products.

Responsibilities

• Process member transactions accurately and efficiently.
• Build positive relationships with members.
• Participate in audits and operational procedures.

Skills

Friendly

Dependable

Detail-oriented

Strong communication skills

Education

High School Diploma or GED

Job description

Join Our Team as a Teller

Rapid City, Box Elder and/or EAFB | Full-Time (40 hours/week)

Sentinel Federal Credit Union is hiring a friendly, dependable Teller to join our team.

As a Teller, you'll be one of the first people our members interact with, helping them with everyday financial transactions while providing exceptional service and building lasting relationships.

Pay Range

• $17.55–$18.00/hour for candidates without teller experience (we will fully train the right person!)
• Up to $19.50+/hour for candidates with direct teller experience
• $2.00/hour shift differential for Saturday shifts
• Standard referral bonus eligibility
• Pay range may be negotiable for highly qualified candidates

Values

• Serve by providing friendly, accurate, and efficient service that helps members confidently manage their financial needs.
• Trust by handling transactions with care, maintaining confidentiality, and following through on commitments to members and coworkers.
• Respect by treating every member and employee with professionalism, patience, and a positive attitude, regardless of the situation.
• Ownership by taking responsibility for accuracy, balancing your work, and proactively addressing member questions and concerns.
• Nimble by adapting to changing member needs, learning new systems and procedures, and finding solutions in a fast-paced environment.
• Guardianship by protecting member information, following security procedures, maintaining compliance, and safeguarding the Credit Union's assets and reputation.

Benefits That Actually Matter

• Medical, Dental & Vision Insurance
• Dependent Care & Medical Flex Spending Accounts
• Life Insurance & Long-Term Disability
• Employee Assistance Program (EAP)

Time Off & Perks

• 3 weeks of paid time off per year
• Paid holidays & personal days
• Paid volunteer hours
• Inclement weather pay

Growth & Development

• Paid professional development and networking opportunities
• Mentorship program
• Professional book reimbursement
• Strong commitment to internal promotion and career growth

What You’ll Do

• Process member transactions accurately, including deposits, withdrawals, loan payments, transfers, and cash advances
• Balance and maintain your cash drawer in accordance with Credit Union policies and procedures
• Assist members with account maintenance requests and updates
• Answer member questions in person and over the phone while providing exceptional service
• Identify opportunities to recommend additional Credit Union products and services that may benefit members
• Process wires, ACH paperwork, money orders, cashier's checks, and other financial transactions
• Monitor transactions for accuracy, security, and compliance with applicable regulations
• Support branch operations by participating in audits, dual-control functions, and operational procedures
• Build positive relationships with members while creating a welcoming and professional experience
• Participate in training, meetings, and ongoing professional development opportunities

Who You Are

• At least 18 years old with a valid driver's license preferred
• High School Diploma, GED, or equivalent required
• Previous customer service experience preferred
• Previous cash handling experience preferred
• Friendly, dependable, and detail-oriented
• Comfortable working in a fast-paced environment while maintaining accuracy
• Strong communication and relationship-building skills
• Able to maintain confidentiality and handle sensitive information appropriately
• Comfortable learning new systems, procedures, and financial products
• Able to sit, stand, and occasionally lift up to 50 pounds as needed

What We’re Really Looking For

• Enjoys helping people and creating positive experiences
• Communicates clearly and professionally
• Takes pride in accuracy and attention to detail
• Stays calm and positive during busy periods
• Builds trust through consistency and accountability
• Works well as part of a team while taking ownership of responsibilities
• Is eager to learn, grow, and explore career opportunities within the Credit Union