Teller Trainee Jamaica Plain Branch

Rockland Trust; Boston (MA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401K retirement plan

Tuition Assistance

Job summary

Rockland Trust in Boston, Massachusetts is seeking a Teller to provide excellent customer service by greeting customers, helping them with banking products, and processing transactions with a high level of accuracy. Qualified candidates should possess strong communication skills and a positive attitude. Experience in cash handling or customer service is preferred. The company offers a comprehensive benefits package and a supportive work environment that values inclusion and professional growth.

Qualifications

• Strong verbal and written communication skills.
• Comfortable using technology, including computers.
• Willingness and ability to work within a flexible work week.

Responsibilities

• Greet customers warmly at the branch entrance.
• Provide information on banking products to customers.
• Process deposits, withdrawals, and other financial transactions.
• Complete Rockland Trust's Teller Training.

Skills

Strong verbal and written communication skills

Sales and service-oriented personality

Comfortable using technology

Positive approach to interactions

Ability to maintain a professional appearance

Education

High school diploma or equivalent

Job description

What You’ll Experience:

• Meaningful relationships: We believe that Each Relationship Matters, and are fully committed to creating a respectful and inclusive environment where everyone is given the chance to succeed.
• Commitment to community: We believe supporting our communities is essential, and are committed to helping those in need.
• Recognition & reward: We believe all colleagues should be recognized for their contributions.
• Training & development: We believe all colleagues are critical to our future, and we will invest in their success by providing educational experiences and resources to manage and navigate their careers.
• Comprehensive benefits: Our goal is to offer our colleagues a generous benefits package, and an environment that supports a healthy work‑life balance. Our benefits include: competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, Vision and Pet Insurance, 401K retirement plan, Long Term Disability & Life Insurance, Child Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award‑winning wellness program and much more.

What You’ll Do:

• Make the first impression to our customers as they enter the branch, warmly greeting them and guiding them to the colleague who can best support their needs.
• Engage in constant customer support, exhibiting efficient, effective, and courteous customer service in person and via telephone.
• Serve customers by supplying them with information on the Rockland Trust banking products best suited to their individual needs.
• Ensure that customers feel cared for as you perform duties that require a high level of accuracy, such as processing deposits, withdrawals, payments, cash checking, and other financial transactions.
• Make decisions alongside immediate supervisor, which may become more extensive as the position gains in knowledge and experience.
• Work closely with our training team and your branch team to learn about these responsibilities, and to complete Rockland Trust’s Teller Training.
• Perform any other duties as assigned by management.

Required Qualifications:

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Comfortable using technology, including computers, to facilitate the achievement of business goals.
• Sales and service‑oriented personality.
• Ability to maintain a professional appearance.
• Positive approach to interactions with customers and team members.
• Ability to work within normal office requirements, with long periods of standing and continuous customer support.
• Ability to lift and carry up to 50 pounds.
• Willingness and ability to work within a flexible work week, which may include weekends, as customer needs dictate.
• Ability to successfully complete our training program.

Preferred Skills/Experience:

• Candidates should have 1-2 years prior teller experience or cash handling/customer service skills.

Rockland Trust is the Bank Where Each Relationship Matters. In pursuit of that promise, we foster a respectful and inclusive work environment where everyone is given the chance and resources to succeed.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law. Additionally, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.