Part Time Teller Trainee Waltham Moody St Branch

Rockland Trust; Waltham (MA); On-site; USD 38,000 - 46,000; Full time

Job summary

Rockland Trust in Waltham, MA is seeking a friendly Teller to greet customers, guide them to the right colleague, and help with routine transactions. You will deliver courteous service in person and over the phone, explaining Rockland Trust products tailored to each customer’s needs.

The role requires strong communication, comfort with technology, and a professional appearance. You must be able to lift up to 50 pounds, work flexible hours including weekends, and complete our Teller training

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Comfortable using technology, including computers.
• Sales and service-oriented personality.
• Ability to work a flexible work week, including weekends.
• Ability to lift and carry up to 50 pounds.
• Willingness and ability to complete training program.

Responsibilities

• Greet customers and guide them to the appropriate colleague.
• Provide courteous customer support in person and by phone.
• Inform customers about Rockland Trust products suited to their needs.
• Process deposits, withdrawals, payments, cash checks, and other transactions accurately.
• Make decisions with the immediate supervisor as knowledge grows.
• Collaborate with training team and branch staff to complete Teller Training.
• Perform other duties as assigned by management.

Skills

Verbal & written communication

Customer service

Sales mindset

Professional appearance

Technology literacy

Teamwork

Flexible schedule

Physical strength (up to 50 lbs)

Education

High school diploma or equivalent

Job description

What You'll Experience:

• Meaningful relationships: We believe that Each Relationship Matters, and are fully committed to creating a respectful and inclusive environment where everyone is given the chance to succeed.
• Commitment to community: We believe supporting our communities is essential, and are committed to helping those in need.
• Recognition & reward: We believe all colleagues should be recognized for their contributions.
• Training & development: We believe all colleagues are critical to our future, and we will invest in their success by providing educational experiences and resources to manage and navigate their careers.
• Comprehensive benefits: Our goal is to offer our colleagues a generous benefits package, and an environment that supports a healthy work‑life balance. Our benefits include: competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, Vision and Pet Insurance, 401K retirement plan, Long Term Disability & Life Insurance, Child Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning wellness program and much more.

What You'll Do:

• Make the first impression to our customers as they enter the branch, warmly greeting them and guiding them to the colleague who can best support their needs.
• Engage in constant customer support, exhibiting efficient, effective, and courteous customer service in person and via telephone.
• Serve customers by supplying them with information on the Rockland Trust banking products best suited to their individual needs.
• Ensure that customers feel cared for as you perform duties that require a high level of accuracy, such as processing deposits, withdrawals, payments, cash checking, and other financial transactions.
• Make decisions alongside immediate supervisor, which may become more extensive as position gains in knowledge and experience.
• Work closely with our training team and your branch team to learn about these responsibilities, and to complete Rockland Trust's Teller Training.
• Perform any other duties as assigned by management.

Required Qualifications:

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Comfortable using technology, including computers, to facilitate the achievement of business goals.
• Sales and service-oriented personality.
• Ability to maintain a professional appearance.
• Positive approach to interactions with customers and team members.
• Ability to work within normal office requirements, with long periods of standing and continuous customer support.
• Ability to lift and carry up to 50 pounds.
• Willingness and ability to work within a flexible work week, which may include weekends, as customer needs dictate.
• Ability to successfully complete our training program.

Preferred Skills / Experience:

• Candidates should have 1-2 years prior teller experience or cash handling/customer service skills.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status or any other characteristic protected by law. Additionally, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.