Teller Supervisor: Lead Customer-Focused Banking Team

First Financial Bank; Huntsville (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bilingual in English and Spanish

Job summary

First Financial Bank is seeking a Teller in Huntsville to manage transactions, supervise tellers, and deliver exceptional customer service in a fast-paced banking environment.

The role requires a high school diploma or GED, 3 years of teller experience, and flexibility to work Saturdays and extended hours, with periodic travel to Abilene or other regions for training. Bilingual English/Spanish is preferred.

Qualifications

• 3 years of teller experience in a financial institution.
• Ability to maintain confidentiality.
• Excellent written and verbal communication.
• Willingness to work Saturdays and extended hours.
• Strong customer-service orientation.

Responsibilities

• Process financial transactions promptly and accurately.
• Strictly adhere to all bank policies and procedures.
• Prioritize client demands; provide impeccable customer service.
• Communicate professionally with all clients and colleagues.
• Uphold understanding of all banking products and services, along with company systems and procedures.
• Provide guidance and assistance to teller staff as requested by the Teller Manager such as transaction approvals, resolution of customer service issues, workflow coordination, and training of new or less experienced tellers.
• Participate in job specific training, various bank training programs such as customer service, and comply with BSA, AML and all bank policies and procedures as required.
• Other duties as assigned.
• Actively participate in the Customer Service First program and support the values of the organization and follow established policies and procedures.
• Periodic travel to Abilene or other Bank Regions for training is required.
• Saturday hours and holiday hours may be a requirement based on your branch location’s hours of operation.

Skills

Customer service

Cash handling

Communication

Team player

Education

High school diploma or GED

Tools

Microsoft Office

Banking software

Job description

First Financial Bank is seeking a Teller in Huntsville to manage transactions, supervise tellers, and deliver exceptional customer service in a fast-paced banking environment.

The role requires a high school diploma or GED, 3 years of teller experience, and flexibility to work Saturdays and extended hours, with periodic travel to Abilene or other regions for training. Bilingual English/Spanish is preferred.