Teller Supervisor - Bilingual Spanish Preferred

Wintrust Financial Corporation in; Wood Dale (IL); On-site; Full time

Job summary

A leading financial institution is seeking a full-time Teller Supervisor in Wood Dale. The role involves supervising teller staff, ensuring compliance, and providing exceptional customer service. Candidates should possess supervisory experience and excellent communication skills. Join a community-focused organization that values career growth and offers competitive pay with comprehensive benefits.

Benefits

Competitive pay and annual discretionary bonus

Comprehensive benefit package including medical, dental, and vision

401k plan with generous company match

Tuition reimbursement

Family-friendly work hours

Promote from within culture

Qualifications

• 3-5 years of supervisory experience preferred, preferably within a financial institution.
• Excellent customer service and communication skills.
• Ability to lift 30 lbs and stand for long periods.

Responsibilities

• Supervise teller staff and all branch functions associated with processing customer transactions.
• Recognize potential cross-sell opportunities and direct customers to appropriate bank personnel.
• Ensure compliance with all department, bank, and regulatory policies.

Skills

Customer service

Communication

Leadership

Education

High school diploma or GED

Job description

Teller Supervisor - Bilingual Spanish Preferred (Maintenance)

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.”

Wintrust was founded with the idea to be the alternative to the big banks. We are looking for top talent to join us as a full-time Teller Supervisor!

An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 11 years) and Employee Recommended award by the Globe & Mail (past 6 years)

Competitive pay and annual discretionary bonus eligible

Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few

Family-friendly work hours

With 200+ community bank locations, we offer opportunities to grow and develop in your career

Promote from within culture

What you'll do:

The Teller Supervisor is responsible for the supervision of teller staff and all branch functions associated with processing customer transactions and providing routine banking services. This position requires strong leadership, organizational, and communication skills to motivate staff and effectively organize and delegate duties among the teller staff. Responsibilities include:

Operate a teller drawer to serve customers in lobby or drive up

Recognize potential cross-sell opportunities and direct customers to appropriate bank personnel

Take a proactive approach to solving operational issues and make approvals/exceptions to policy as needed

Recognize and report potential fraud to management. Ensure compliance of all department, bank and regulatory policies and procedures are followed to maintain safety of customers and employees

Perform routine monthly audits and daily/monthly sales tracking

Participate in hiring, onboarding, training and ongoing development of teller staff including performance reviews

Uphold established Wintrust culture by providing best-in-class customer service and participating in community events

Qualifications:

3-5 years of supervisory experience preferred, preferably within a financial institution

Excellent customer service and communication skills

High school diploma or GED

Travel between branches may be necessary

Ability to lift 30 lbs

Ability to stand for long periods of time

Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long-term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance

Compensation:

The estimated hourly rate for this role is $21.00-$24.00, along with eligibility to earn an annual bonus. Actual pay rate may vary based on several factors, such as a candidate's qualifications, skills, and experience.

#LI-ONSITE

From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.