Bilingual Remote Financial Aid Advisor

Universal Technical Institute Inc.; Phoenix (AZ); Remote; Full time

Job summary

A leading educational institution is looking for a compassionate Financial Aid Advisor to guide students through the financial aid process. This role involves supporting and empowering students in their educational journey, ensuring they have the necessary resources to succeed. The ideal candidate will have strong customer service skills and experience in financial aid.

Benefits

Paid Training

FREE Tuition for you AND your Immediate Family

Medical / Dental / Vision Insurance

401K, Paid Holidays, Paid Time Off

Qualifications

• 3 years experience in customer service or sales.
• 2 years experience in Financial Aid preferred.
• Experience with Title IV funding preferred.

Responsibilities

• Support students through the financial aid process.
• Provide exceptional service and help overcome financial hurdles.
• Explain federal aid and assist with FAFSA and scholarships.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Education

High School Diploma or GED

Some college coursework

Job description

Are you passionate about helping students navigate their financial future and making a tangible impact on their educational journey? As a Financial Aid Advisor, you’ll be the friendly guide that students and their families rely on to make sense of financial aid, from securing resources to understanding the process. If you’re detail-oriented, compassionate, thrive in a collaborative, fast-paced environment, and live in Arizona or Pacific Standard Time, this role is perfect for you!

What We Offer:

• $21 - $23 per hour
• Paid Training
• FREE Tuition for you AND your Immediate Family
• Medical / Dental / Vision / Life Insurance / STD & LTD Insurance
• 401K, Paid Holidays, Paid Time Off

Responsibilities:

• Guide the Way: Support students through every step of the financial aid process, ensuring they have all the necessary information to succeed.
• Deliver Excellence: Provide exceptional service with compassion, clarity, and efficiency, helping students overcome financial hurdles.
• Solve Problems: Identify and address barriers to starting or continuing school with creative and effective solutions.
• Educate and Empower: Explain federal aid, FAFSA, scholarships, and more to help students make informed financial decisions.
• Collaborate for Success: Work closely with Admissions, Student Services, and other teams to enhance student satisfaction and success.

Qualifications:

• High School Diploma or GED required; some college coursework preferred
• 3 years in customer service or sales; 2 years in Financial Aid preferred
• Experience with Title IV funding preferred

Skills:

• Excellent customer service and communication skills
• Strong organizational skills and attention to detail
• Proficiency with computer applications (Word, Excel, SharePoint)

About Us:

With over 55 years of experience, trusted by 35+ industry-leading brands, and operating 16 campuses and 5 technical schools, Universal Technical Institute cares about YOU. We are committed to making a difference in the lives of our employees and students. Join us in our mission to expand our reach and increase our impact, one life at a time. Be a part of our legacy!