Teller Supervisor

One United; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

One United in Los Angeles is looking for a Supervisor for the cash operation/teller area. The ideal candidate will possess strong customer service and sales skills, along with supervisory experience in retail banking roles. The role includes responsibilities such as supervisory support to Financial Service Representatives, maintaining high-quality service, and ensuring compliance with all regulatory requirements.

Applicants should have a minimum of 2 years supervisory experience and 5 years of retail banking experience. The bank values diversity and welcomes all qualified applicants.

Qualifications

• Minimum 2 years of supervisory experience.
• 5 years of retail banking experience in progressive roles.
• High level of professionalism and efficiency.

Responsibilities

• Supervise the cash operation and teller area.
• Provide transactional support to Financial Service Representatives.
• Resolve customer issues with courtesy and professionalism.
• Ensure compliance with BSA and other banking regulations.
• Contribute to sales goals by effectively referring customers.
• Maintain branch cash levels and minimize risk.

Skills

Strong customer service skills

Sales skills

Supervisory skills

Knowledge of BSA regulations

Proficient in Insight system

Education

High School Diploma

Associate's Degree

Job description

POSITION SUMMARY: Supervise the cash operation/teller area and provide transactional support to Financial Service Representatives (FSRs). Exhibit strong customer service and sales skills when engaging with clients during transactions and new accounts. Perform teller duties, ATM servicing, and cash vault transactions. Open new deposit accounts and accept credit card applications. Demonstrate strong product and service knowledge by responding to and handling basic questions from customers and FSRs). Refer loan opportunities and deposit opportunities using SalesForce. Responsible for accurate and timely filing currency transaction reports and suspicious transactions in accordance with BSA regulations. Support the Branch Manager in training of staff on basic job functions utilizing the In-Branch training schedule for new hires and reinforcing knowledge as appropriate to develop a strong cash operations team. Proficient in the use of the Insight system and other basic business software.

RESPONSIBILITIES AND ACCOUNTABILITIES - essential job functions include but are not limited to:

• Effectively supervise FSR’s performing transactions. Provide supervisory support of transactions based on the Bank’s policy and procedures.
• Responsible for maintaining the OneUnited quality of service to all customers. Handle inquiries from tellers regarding customer service requests.
• Ability to resolve customer issues in a timely manner while demonstrating a high level of courtesy, professionalism, and efficiency.
• Responsible for ensuring that all branch work is accurate and processed within established time frames.
• Responsible for exercising good judgment when granting approvals and exceptions while balancing the need for good customer service.
• Set a leadership example for tellers in the areas of sales, customer service and operational excellence.
• Contribute to the sales goals by effectively referring customers.
• Ensure compliance with all regulatory requirements related to deposit operations as stated in BSA, KYC, Reg. DD, Reg. CC, and privacy regulations.
• Effectively maintain branch cash levels within limits. Monitor teller cash limits and teller approval authorities to ensure that the risk for losses is minimized. Ensure compliance with all procedures including security and robbery.

MINIMUM QUALIFICATIONS:

High School Diploma required, Associate’s Degree preferred. A minimum of 2 years supervisory experience and 5 years of retail banking experience in progressive roles with greater responsibility and leadership.

The Bank is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.

OneUnited Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.