Teller

United Bank of Southwest Alabama & Northwest Florida; Silverhill (AL); On-site; USD 19,000 - 25,000; Full time

Job summary

United Bank of Southwest Alabama & Northwest Florida is seeking a Teller to deliver exceptional customer service and accurate cash handling in a fast-paced bank environment.

The role focuses on accurate transactions, risk mitigation, and personalized customer discussions and referrals, with duties spanning deposits, withdrawals, and balance maintenance. Strong communication and math skills are essential, along with a professional demeanor.

Qualifications

• 6 months cash handling, teller experience or customer service
• Exceptional customer service skills
• Basic computer skills including Microsoft Office and the ability to learn internal technology systems to perform work tasks
• Understanding of basic math concepts and cash counting
• Strong interpersonal and communication skills, both verbal and written
• Professional demeanor and superior problem-solving skills
• High School Diploma or equivalent

Responsibilities

• Build, maintain, and grow customer relationships through personalized interactions and exceptional service.
• Identify customer needs and make referrals through service excellence.
• Process deposits, withdrawals, check cashing, credit card advances, and other negotiable items.
• Safeguard assets and ensure security during transactions.
• Maintain and balance cash drawer with extensive cash handling.
• Handle service questions, account maintenance, or research requests.
• Maintain knowledge of processes, products, and services offered.
• Verify endorsements, IDs, validity, and counterfeit currency as needed.
• Monitor funds availability and issue hold notices per policy.
• Greet customers professionally and uphold service standards.
• Assist in managing operational loss and seek supervisor overrides when necessary.
• Utilize equipment accurately and stay current on functionality.
• Mentor colleagues on policy and procedures when needed.
• Adhere to professional standards of demeanor and station orderliness.
• Comply with all applicable banking laws and regulations including BSA.
• Perform other duties as assigned by Management.

Skills

Cash handling

Customer service

Basic computer skills

Math basics

Interpersonal skills

Professional demeanor

High school diploma

Education

Associate's degree or higher preferred

High School Diploma or equivalent

Job description

JOB FUNCTION / SUMMARY:

Tellers are primarily focused on creating outstanding customer interactions. These excellent service experiences are centered on accurate cash handling, speed of service, superior problem resolution, risk mitigation through fraud detection and compliance, and personalized value-added customer discussions and referrals.

Description

Tellers are primarily focused on creating outstanding customer interactions. These excellent service experiences are centered on accurate cash handling, speed of service, superior problem resolution, risk mitigation through fraud detection and compliance, and personalized value-added customer discussions and referrals.

JOB FUNCTION / SUMMARY:

Tellers are primarily focused on creating outstanding customer interactions. These excellent service experiences are centered on accurate cash handling, speed of service, superior problem resolution, risk mitigation through fraud detection and compliance, and personalized value-added customer discussions and referrals.

Primary Duties & Responsibilities

• Works to build, maintain, and grow customer relationships through quality, personalized interactions based on excellent service, according to company standards.
• Identifies customer needs and makes appropriate referrals through excellent service efforts.
• Handles customer transactional needs such as processing deposits, withdrawals, check cashing requests, credit card advances, and other forms of negotiable items.
• Safeguards the bank's assets and ensures the security of the working environment while processing transactions accurately.
• Maintains and balances a cash drawer, with extensive cash handling expected.
• Handles customer requests such as service charge questions, account maintenance, or research.
• Maintains a working knowledge of processes, products, and services offered.
• Verifies endorsements, receives proper identification, ensures validity, and identifies counterfeit currency.
• Examines checks deposited and determines proper funds availability based on regulatory requirements and completes hold notices when necessary and according to policy.
• Meets and greets the public in a professional manner that reinforces United Bank's service standards.
• Assists in managing operational loss to include seeking supervisory override for transactions outside of authority, proper hold placement for loss mitigation, and superior balancing.
• Accurately utilizes equipment and remains knowledgeable of equipment functionality to perform role.
• May function in a mentor capacity offering guidance, instruction, and training of peers enforcing policy and procedure.
• Adheres to professionalism standards to include demeanor, dress, and station orderliness.
• Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.
• Any other duties as assigned by Management.

Requirements

MINIMUM REQUIRED EDUCATION, EXPERIENCE & SKILLS:

• 6 months cash handling, teller experience or customer service
• Exceptional customer service skills
• Basic computer skills including Microsoft Office and the ability to learn internal technology systems to perform work tasks
• Understanding of basic math concepts and cash counting
• Strong interpersonal and communication skills, both verbal and written
• Professional demeaner and superior problem-solving skills
• High School Diploma or equivalent

Preferred Education, Experience & Skills

• Associates degree or higher preferred. Concentration in Business preferred
• Experience in maintaining and balancing a cash drawer or vault
• Previous banking experience or product/services referral experience strongly desired

Essential Knowledge, Mental & Physical Requirements

• Excellent communication skills.
• Ability to communicate in person, on the phone, and through electronic channels
• Detail oriented - must be able to process transactions accurately and efficiently
• Ability to manage time and competing priorities in a fast-paced environment
• Strong customer focus and relationship-building skills
• Strong interpersonal skills with the ability to interact with all levels of an organization.
• Collaborative professional skills that lead to a collegial and partnered approach to meeting objectives.
• High motivation with ability to successfully meet individual and team goals while maintaining individual performance over the long term.
• Adaptability and flexibility.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak or hear, stand, or sit for long periods of time, open filing cabinets, walk, stoop or bend, use hands to handle or feel and reach with hands and arms. The employee must frequently lift and/or move up to ten pounds, occasionally lift and/or move up to 25 pounds and complete tasks requiring manual dexterity.

Work Environment

This job operates in a professional office environment.

United Bank is an Affialitive Action and Equal Opportunity employer. We consider all qualified applicants without regard to race, color, religious beliefs, sex (including pregnancy), sexual orientation, gender, gender identity, marital status, age, physical or mental disability, genetic information, status as a protected or disabled veteran, national origin, or any other protected characteristic as required by applicable federal, state or local law.