Teller Services Team Lead: Elevate Member Experience

SECU Maryland Opens Doors; Linthicum (MD); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Market competitive pay

Robust 401(k) retirement savings

Job summary

SECU Maryland Opens Doors is seeking a Teller Services Team Leader to guide the Teller Services Team and deliver exceptional member service. The role includes coaching, performance reviews, and ensuring adherence to policies and procedures in a busy retail banking environment.

The ideal candidate will have Teller experience with supervisory responsibilities, strong problem solving, and excellent communication skills. Join a team focused on service excellence and community impact within Maryland.

Qualifications

• Minimum 1 year of Teller experience plus 1 year of Teller supervisory experience.
• Banking or Credit Union experience required; will consider non-financial call center leadership experience.
• Excellent problem solving abilities.
• Professional verbal and written communication skills.
• Ability to multi-task and prioritize all aspects of the position.
• Possess extensive knowledge of SECU products and services.
• Exhibit exceptional reliability and attendance.

Responsibilities

• Lead and direct all daily activities of the Teller Services Team to include employee development, serve as a subject matter expert, enforce sales and service models, recommend disciplinary actions up to and including terminations, prepare performance reviews and coach Tellers to successful performance.
• Ensure adherence to all center operational policies and procedures.
• Always uphold service excellence behaviors.
• Resolve escalated member situations.
• Perform supervisory responsibilities for transaction overrides, decisioning fee refunds, disciplinary actions for Tellers and granting leave.
• Coach Tellers to success for all service, efficiency and referral goals.
• Assist with weekly team meetings and perform regular coaching sessions with Tellers.
• Collaborate with internal teams to ensure the Teller Center is following all policies and procedures while partnering to resolve member inquiries when necessary.
• Participate in Teller recruitment efforts to include interviewing and selection.
• Compliance with all Bank Secrecy Act rules and conditions.

Skills

Teller experience

Teller supervisory

Problem solving

Verbal and written communication

Leadership

Multi-tasking

Attention to detail

Job description

SECU Maryland Opens Doors is seeking a Teller Services Team Leader to guide the Teller Services Team and deliver exceptional member service. The role includes coaching, performance reviews, and ensuring adherence to policies and procedures in a busy retail banking environment.

The ideal candidate will have Teller experience with supervisory responsibilities, strong problem solving, and excellent communication skills. Join a team focused on service excellence and community impact within Maryland.