Teller Services Team Lead

SECU Maryland Opens Doors; Linthicum (MD); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Market competitive pay

Robust 401(k) retirement savings

Job summary

SECU Maryland Opens Doors is seeking a Teller Services Team Leader to guide the Teller Services Team and deliver exceptional member service. The role includes coaching, performance reviews, and ensuring adherence to policies and procedures in a busy retail banking environment.

The ideal candidate will have Teller experience with supervisory responsibilities, strong problem solving, and excellent communication skills. Join a team focused on service excellence and community impact within Maryland.

Qualifications

• Minimum 1 year of Teller experience plus 1 year of Teller supervisory experience.
• Banking or Credit Union experience required; will consider non-financial call center leadership experience.
• Excellent problem solving abilities.
• Professional verbal and written communication skills.
• Ability to multi-task and prioritize all aspects of the position.
• Possess extensive knowledge of SECU products and services.
• Exhibit exceptional reliability and attendance.

Responsibilities

• Lead and direct all daily activities of the Teller Services Team to include employee development, serve as a subject matter expert, enforce sales and service models, recommend disciplinary actions up to and including terminations, prepare performance reviews and coach Tellers to successful performance.
• Ensure adherence to all center operational policies and procedures.
• Always uphold service excellence behaviors.
• Resolve escalated member situations.
• Perform supervisory responsibilities for transaction overrides, decisioning fee refunds, disciplinary actions for Tellers and granting leave.
• Coach Tellers to success for all service, efficiency and referral goals.
• Assist with weekly team meetings and perform regular coaching sessions with Tellers.
• Collaborate with internal teams to ensure the Teller Center is following all policies and procedures while partnering to resolve member inquiries when necessary.
• Participate in Teller recruitment efforts to include interviewing and selection.
• Compliance with all Bank Secrecy Act rules and conditions.

Skills

Teller experience

Teller supervisory

Problem solving

Verbal and written communication

Leadership

Multi-tasking

Attention to detail

Job description

Current job opportunities are posted here as they become available.

The SECU pledge: Be relevant and significant, day in and day out, in the lives of our members, employees and the communities we serve in a highly ethical and fiscally responsible manner.

We are looking for innovative and dynamic professionals with a passion for exceptional service to join our Retail Banking team as a Teller Services Team Leader.

What You’ll Do.

The Teller Services Team Leader is directly responsible for the leadership of their Teller Team while ensuring the Teller Services Representatives provide exceptional member service for all interactions.

• Lead and direct all daily activities of the Teller Services Team to include employee development, serve as a subject matter expert, enforce sales and service models, recommend disciplinary actions up to and including terminations, prepare performance reviews and coach Tellers to successful performance.


• Ensure adherence to all center operational policies and procedures.


• Always uphold service excellence behaviors.


• Resolve escalated member situations.


• Perform supervisory responsibilities for transaction overrides, decisioning fee refunds, disciplinary actions for Tellers and granting leave.


• Coach Tellers to success for all service, efficiency and referral goals.


• Assist with weekly team meetings and perform regular coaching sessions with Tellers.


• Collaborate with internal teams to ensure the Teller Center is following all policies and procedures while partnering to resolve member inquiries when necessary.


• Participate in Teller recruitment efforts to include interviewing and selection.


• Compliance with all Bank Secrecy Act rules and conditions.

What We’re Looking For.

• Minimum 1 year of Teller experience plus 1 year of Teller supervisory experience


• Banking or Credit Union experience required; will consider non-financial call center leadership experience


• Excellent problem solving abilities


• Professional verbal and written communication skills


• Ability to multi-task and prioritize all aspects of the position


• Posses an extensive knowledge of SECU products and services


• Exhibit exceptional reliability and attendance


• Strong leadership skills


• Attention to detail along with the ability to multi-task

What You’ll Get.

Join Team SECU and become relevant and significant, day in and out, in the lives of our members, employees and the communities we serve in a highly ethical and fiscally responsible manner.

SECU is Maryland's largest Credit Union and our guiding principles define our culture. We are member centered and employee focused, know relationships generate outcomes, choose right over easy, and put the heart in banking.

In addition to never being controlled by outside owners, one of the great perks of joining Team SECU is our total rewards package, which includes:

• Market competitive pay


• Robust 401(k) retirement savings program

To learn more about what it is like to work at SECU please visit our career portal - secumd.org/careers

If you’re interested in a challenging and rewarding career, then SECU is for you!