Teller Service Representative - PT

Veridian Credit Union; Maple Grove (MN); On-site; USD 27,000 - 36,000; Part time

Job summary

Veridian Credit Union in Maple Grove, MN, is seeking a Part-Time Teller Service Representative to handle member transactions and promote Veridian products.

The role emphasizes accurate cash handling, cross-selling, and exceptional member service within a professional office environment.

Qualifications

• High School Diploma or equivalent.
• Relevant work experience in customer service and/or cash handling.
• Math and clerical aptitude.
• Fluent computer skills in a Microsoft Windows environment.

Responsibilities

• Provide superior member service by conducting transactions accurately.
• Assist members with financial goals and cross-sell Veridian products.
• Balance cash and follow teller balancing procedures.
• Maintain confidentiality of member information.
• Respond to member inquiries by phone or in person.
• Adhere to Bank Secrecy Act guidelines and internal policies.

Skills

Oral & written communication

Member service focus

Attention to detail

Confidentiality

Punctual & dependable

Team oriented

Problem solving

Organizational skills

Self-motivation

Education

High School Diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part-Time MSR/TSR/MSS Maple Grove, Maple Grove, MN, US

3 days ago Requisition ID: 3708

Salary Range: $19.7115 To $25.8172 Hourly

Want to be part of something great? Veridian is looking for individuals to join our award-winning team.

Under general supervision and in compliance with established policies and procedures, the Teller Service Representative is responsible for providing superior member service by conducting transactions accurately, assisting members with their financial goals, and promoting Veridian products and services.

ESSENTIAL FUNCTIONS

• Create excellent service experiences that promote the Veridian brand.
• Understand and be familiar with Bank Secrecy Act (BSA) guidelines.
• Conduct member transactions including: loan payments, deposits, withdrawals, transfers, etc.
• Complete member requests such as inquiries on certificates of deposit, processing wire transfers, ordering and blocking plastic cards, ordering checks, researching account information, etc.
• Actively cross‑sell credit union services by providing information to current, new and potential members.
• Actively refer members to appropriate position and/or department within all Veridian Companies to best serve the member.
• Assist members over the phone.
• Consistently achieve established monthly and annual sales and service goals.
• Contributes to team effort by accomplishing related results as needed.
• Monitor necessary departmental files and reports, updating member information as required.
• Maintains member confidence and protects operations by keeping information confidential.
• Balance cash box per teller balancing procedures.

KEY ATTRIBUTES

• Oral and written communication skills.
• Member service focus.
• Attention to detail and accuracy.
• Positive attitude that supports a team environment.
• Dependable and punctual; flexible during peak times.
• High level of confidentiality.
• Organizational skills.
• Self‑motivated; ability to work without close supervision.
• Problem solving; analysis.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Occasionally lift and/or move items over 10 pounds.
• Remain sedentary (seated) for extended periods of time.

WORKING CONDITIONS

This job operates in a professional office environment and routinely uses standard office equipment.

TRAVEL

Limited travel expected.

REQUIRED EDUCATION AND EXPERIENCE

• High School Diploma.
• Relevant work experience in the area of customer service and/or cash handling.
• Math and clerical aptitude.
• Fluent computer skills in a Microsoft Windows environment.

OTHER DUTIES

Veridian Credit Union is a PCI compliant financial institution to ensure the security of member information. As such, all employees are expected to ensure security measures are in place and adhered to regarding PCI and other highly secure data compliance requirements.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

ABOUT VERIDIAN

Veridian Credit Union provides equal employment opportunities to all employees and applicants for employment without regard to age, race, creed, color, sex, pregnancy, sexual orientation, gender identity, military service, national origin, religion, physical or mental disability, genetic information, or any other classifications protected by applicable federal, state or local laws.