IT Operations Analyst Detail page

Veridian Credit Union; Des Moines, Northern (IA, KY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Veridian Credit Union in Des Moines, IA is seeking an IT Operations Analyst to oversee day-to-day core systems operations and provide administrative support.

You will serve as the technical support contact for Veridian core systems, coordinate with vendors, and manage installations, upgrades, and troubleshooting. On-call rotations apply to ensure system reliability and security.

Qualifications

• Bachelor's Degree or equivalent in education, training, and experience.
• 8+ years of progressive IT operations experience, preferably in financial services.
• Fluent computer skills in a Microsoft Windows environment; must include Excel.

Responsibilities

• Coordinate installations, upgrades, and conversions for core systems.
• Serve as the primary vendor contact for core operations and test interfaces for upgrades/implementations.
• Analyze and document issues, recommend solutions, and coordinate communications to stakeholders.

Skills

Vendor communication

SQL queries

Core systems support

On-call support

Troubleshooting

Windows administration

Education

Bachelor's Degree or equivalent

8+ years IT operations experience

Tools

OpCon

MS SQL

Oracle

Job description

Posted about 6 days ago Apply by October 09, 2026

The IT Operations Analyst oversees the day-to day operations and provides administrative support for the Core Systems used by the credit union. This position serves as the technical support for Veridian core systems. In addition to being the support contact, the position is responsible for vendor communication, trouble-shooting, and coordinating the installation of applications, upgrades, and software updates as required.

Hybrid-Remote Des Moines Metro Area
Hybrid-Remote Waterloo & Cedar Falls, IA
Full-Time

Essential Functions

• Collaborate with vendors and internal departments for interface testing and coordinate installation and execution of new applications, as well as conversions and upgrades.
• Key contact for vendor partner technicians surrounding upgrades and new implementations/integrations related to core operations.
• Serves as escalation resource for subject matter experts in other areas and acts as a contact for any core operations issues reported by users. Analyze and document issues, recommend solutions, and coordinate communications.
• Create excellent service experiences that promote the Veridian brand.
• Build and prepare daily, weekly, monthly and annual reports and member notices/statements. This includes reports and data packages required to update third party vendors and systems.
• Perform core systems upgrades and configure webserver infrastructure as needed. This includes installation, testing, deployment and troubleshooting.
• Partner with MIS staff and project leads to implement and maintain third-party interfaces in relation to the core. This includes software upgrades, testing, documentation and performance monitoring.
• Responsible for installations and updates for all test systems in order to maintain relevant copies of our live software and/or database.
• Partner with DBAs and System Administrators to ensure the core systems databases and SAF servers are maintained and performing at peak levels.
• Maintain archives of computer reports, member statements and notifications, and preparing backups of managed computer systems.
• Serves as back up to the Core Systems Operations Analyst II in creating, maintaining, testing, and troubleshooting processes managed by the enterprise workload automation solution.
• Conduct identified SQL queries on the core database to troubleshoot and resolve issues.
• Participate and assist in the coordination of IT disaster recovery preparation and planning.
• Support department members on special projects and in analyzing user needs/requests in order to recommend solutions.
• Responsible for correction of any software issues related to the core systems before, during, and after business hours. Lead contact for service technicians and/or vendor programmers as needed.
• Detect, troubleshoot, resolve and escape incidents and issues in a timely manner. Track and follow issues through escalation, including communication to all stakeholders.
• This role has access to data and systems that store, process, or transmit cardholder data (CHD) or could impact the security of the Cardholder Data Environment (CDE), to resolve technical issues and ensure optimal performance of systems.
• On call availability required for system support as needed (includes nights and weekends). This position is included in a weekly on call rotation.
• Contribute positively to team effort by consistently achieving established goals and expectations.
• Provide support to Core system users as needed.

Key Attributes

• Oral and written communication skills.
• Member service focus.
• Attention to detail and accuracy.
• Positive attitude that supports a team environment.
• Dependable and punctual; flexible during peak times.
• High level of confidentiality.
• Organizational skills.
• Self-motivated; ability to work without close supervision.
• Problem solving; analysis.

Physical Demands

• Occasionally lift and/or move items over 10 pounds.
• Remain sedentary (seated) for extended periods of time.

Working Conditions

This job operates in a professional office environment and routinely uses standard office equipment.

Travel

Limited travel expected.

Required Education And Experience

• Bachelor's Degree or equivalent combination of education, training, and experience of 8+ years.
• 5+ years of progressive work experience in IT operations and/or a financial institution.
• Fluent computer skills in a Microsoft Windows environment. Must include Excel.

Preferred Education And Experience

• Proficiency in DNA/CCM Core Systems.
• Proficiency in automated job scheduling tools, such as OpCon.
• Experience working with Microsoft SQL and Oracle queries.

Other Duties

Veridian Credit Union is a PCI compliant financial institution to ensure the security of member information. As such, all employees are expected to ensure security measures are in place and adhered to regarding PCI and other highly secure data compliance requirements.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

About Veridian Credit Union

Veridian Credit Union, founded in 1934 in Waterloo, Iowa, is a not-for-profit financial cooperative dedicated to partnering with members to create successful financial futures. Veridian offers a competitive salary, benefit and incentive package that includes medical, dental and vision insurance; group term life insurance, 401(k) and profit-sharing plans; and a yearly incentive program. Employees enjoy a supportive work environment where diversity is valued.

Veridian Credit Union provides equal employment opportunities to all employees and applicants for employment without regard to age, race, color, sex, pregnancy, sexual orientation, gender identity, military service, national origin, religion, physical or mental disability, genetic information, or any other classifications protected by applicable federal, state or local laws.

"The best thing about working at Veridian Credit Union is definitely the people! Our staff is an exceptional group of individuals who make every person’s experience here top notch!"

- Lisa, Credit Consultant II 29+ years with Veridian

"The diversity culture we have which allows us to help each of our member in their own language. Also, the involvement we have every year with the community. i.e Jingle in the Junction, Latino Festival, Irish Festival, Kids Festival, and many others."

- Josue, Loan Advisor II13+ years with Veridian