Teller Service Representative - PT

Veridian Credit Union; Independence (IA); On-site; USD 20,000 - 28,000; Part time

Benefits offered by this job

Spanish fluency premium

Job summary

Veridian Credit Union is seeking a Part-Time Teller Service Representative in Independence, IA. You will handle member transactions, assist with financial goals, and promote Veridian products with accuracy and confidentiality.

Fluency in Spanish is welcome and earns a $1.50 per hour premium. A High School Diploma, cash handling and customer service experience, and proficiency with Microsoft Windows are required. Flexible scheduling is expected to support peak times.

Qualifications

• High School Diploma is required.
• Math and clerical aptitude is desirable.
• Fluent computer skills in a Microsoft Windows environment.

Responsibilities

• Handle member transactions including payments, deposits, withdrawals, transfers, etc.
• Cross-sell Veridian products and services to members.
• Balance cash box per teller balancing procedures.
• Assist members over the phone and in person while maintaining confidentiality.

Skills

Oral & written communication

Member service focus

Attention to detail

Teamwork

Confidentiality

Problem solving

Organizational skills

Self-motivated

Cash handling

Education

High School Diploma

Tools

Microsoft Windows

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part-Time MSR/TSR/MSS Independence, IA, US

Salary Range: $17.21 To $17.21 Hourly

VERIDIAN IS LOOKING FOR AN INDIVIDUAL TO JOIN OUR AWARD-WINNING TEAM.

Fluency in Spanish speaking welcome. Earn $1.50 more per hour worked!

Under general supervision and in compliance with established policies and procedures, the Teller Service Representative is responsible for providing superior member service by conducting transactions accurately, assisting members with their financial goals, and promoting Veridian products and services.

ESSENTIAL FUNCTIONS

• Create excellent service experiences that promote the Veridian brand.
• Understand and be familiar with Bank Secrecy Act (BSA) guidelines.
• Conduct member transactions including: loan payments, deposits, withdrawals, transfers, etc.
• Complete member requests such as inquiries on certificates of deposit, processing wire transfers, ordering and blocking plastic cards, ordering checks, researching account information, etc.
• Actively cross‑sell credit union services by providing information to current, new and potential members.
• Actively refer members to appropriate position and/or department within all Veridian Companies to best serve the member.
• Assist members over the phone.
• Consistently achieve established monthly and annual sales and service goals.
• Contributes to team effort by accomplishing related results as needed.
• Monitor necessary departmental files and reports, updating member information as required.
• Maintains member confidence and protects operations by keeping information confidential.
• Balance cash box per teller balancing procedures.

KEY ATTRIBUTES

• Oral and written communication skills.
• Member service focus.
• Attention to detail and accuracy.
• Positive attitude that supports a team environment.
• Dependable and punctual; flexible during peak times.
• High level of confidentiality.
• Organizational skills.
• Self-motivated; ability to work without close supervision.
• Problem solving; analysis.

PHYSICAL DEMANDS

• Occasionally lift and/or move items over 10 pounds.
• Remain sedentary (seated) for extended periods of time.

WORKING CONDITIONS

This job operates in a professional office environment and routinely uses standard office equipment.

TRAVEL

Limited travel expected.

REQUIRED EDUCATION AND EXPERIENCE

• High School Diploma.
• Relevant work experience in the area of customer service and/or cash handling.
• Math and clerical aptitude.
• Fluent computer skills in a Microsoft Windows environment.

OTHER DUTIES

Veridian Credit Union is a PCI compliant financial institution to ensure the security of member information. As such, all employees are expected to ensure security measures are in place and adhered to regarding PCI and other highly secure data compliance requirements.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee that this job.

ABOUT VERIDIAN

Veridian Credit Union provides equal employment opportunities to all employees and applicants for employment without regard to age, race, creed, color, sex, pregnancy, sexual orientation, gender identity, military service, national origin, religion, physical or mental disability, genetic information, or any other classifications protected by applicable federal, state or local laws