Teller Retail Banker II

Woodforest National Bank; Urbana (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a community-focused bank that values diversity and inclusion. As a Retail Banker, you will enhance customer experiences and drive sales through proactive engagement. With comprehensive training, you will develop a well-rounded knowledge base that opens doors for advancement in your banking career. Enjoy the chance to make a real impact while being part of a supportive team that prioritizes customer loyalty and community service. This role offers a stable and rewarding career in a respected institution committed to giving back to the community.

Benefits

11 Holidays

Sick Leave

Vacation Time

Qualifications

• 3 years of sales/customer service experience or relevant degree.
• Positive and engaging personality required.

Responsibilities

• Achieve sales by identifying and recommending bank products.
• Process transactions and maintain accounts effectively.

Skills

Sales Experience

Customer Service

Problem-Solving Skills

Education

High School Diploma

Associate’s Degree

Bachelor’s Degree

Job description

Your Future Starts Here!

Description

Take the next step toward your new career today!

Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest, we care and prove it by volunteering with local charities and food banks to give back to the communities we serve. By joining Woodforest, you will become a part of one of the largest employee-owned banks in the country!

Our Retail Bankers are the face of our organization and are critical in caring for our customers each day. As a Retail Banker, you will receive training that will allow you to successfully engage and enhance the customer’s experience by offering products and services that best meet their needs. The well-rounded knowledge base that you develop will prepare you for advancement opportunities and a robust career in banking at Woodforest. Key responsibilities include:

• Achieving individual sales by proactively identifying, marketing, and recommending bank products and services beneficial to customers.
• Processing transactions, opening accounts, and performing account maintenance.
• Handling branch servicing duties such as vault balancing, cash ordering, and maintenance of automated teller machines.
• Employing problem-solving skills to address customer inquiries and/or concerns in a manner consistent with the Woodforest Experience training.

Qualifications

Minimum Qualifications/Experience:

1. 3 years of relevant and transferable sales and/or customer service experience; OR an Associate’s degree and 1 year of relevant and transferable sales and/or customer service experience; OR a Bachelor’s degree.
2. Previous in-store banking experience is preferred, but not required.
3. Must be positive and engaging.

Formal Education & Certification:

1. High School Diploma or equivalent required.

Work Status:

Full-time.

Supervisory Responsibility:

No.

Travel:

Little to no overnight travel expected. Based on the occasional business need, you may be expected to cover nearby branch locations up to 45 miles from your assigned branch location.

Working Conditions:

Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.

Benefits:

Woodforest offers a comprehensive benefits package. Benefits include 11 holidays, sick leave accrued at 4.62 hours per pay period (bi-weekly). All new regular, full-time employees receive vacation and paid leave time according to their hire date:

• New hires (below SVP) hired Jan/Feb/Mar/Apr = 5 days (40 hours) Vacation and 5 days (40 hours) paid leave
• New hires (below SVP) hired May/Jun/Jul/Aug = 5 days (40 hours) paid leave
• New hire (below SVP) hired Sept/Oct/Nov/Dec = Not eligible for Vacation. Paid leave accrual is determined by the employee’s specific hire date.

For a complete list of benefits please see the link for more information:

Disclaimer:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Woodforest is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.

Job

Job: Branch Banking

Schedule

Schedule: Full-time

Work Locations

Work Locations: IL - Urbana WM-0387 100 South High Cross Rd Urbana 61802

Salary Range: $16.48 to $19.81 per hour

Unposting Date

Unposting Date: Ongoing

Organization

Woodforest Commitment: Woodforest is a community bank built upon the needs of the customers we serve. We are committed to earning customer loyalty by offering the highest level of customer service as well as competitive products and services by employees who are fair, responsive, and professional.

Commitment to Diversity and Inclusion:

Woodforest National Bank is committed to fostering, cultivating and preserving a culture of diversity and inclusion. By bringing together employees from diverse backgrounds and giving each person the opportunity to contribute their best skills, experience and perspectives, we believe that we are able to best serve our customers and sustain the value of our company’s culture, reputation and results.

Woodforest National Bank services customers across Alabama, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maryland, Mississippi, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia and West Virginia.